On-Site Account Manager

Winner Recruitment Ltd; Great Wyrley; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonus

Monday to Friday

Evening shift (12:00–20:00)

Full training

Free parking

On-site canteen

Company pension

Job summary

WINNER Recruitment is seeking an organised Account Manager to join our busy on-site team at WS11 8LD. You will manage bookings, support agency workers, liaise with the client and ensure high levels of service in a fast-paced environment.

The role runs Monday to Friday, 12:00–20:00 with a starting salary from £30,000 per annum DOE and a quarterly bonus. Full training is provided along with a supportive team and onsite facilities including parking and canteen.

Qualifications

• Experience in recruitment, administration or on-site operations.
• Proficient with Microsoft Office and internal systems.
• Excellent organisation and attention to detail.
• Professional telephone manner.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proactive with problem-solving and decision-making.

Responsibilities

• Manage daily workforce bookings and shift allocations.
• Complete on-site worker check-ins and attendance.
• Liaise with client to meet operational requirements.
• Handle holiday requests and maintain records.
• Support worker queries and deliver excellent service.
• Monitor on-site stock including PPE and office supplies.
• Update internal systems and maintain admin records.
• Make informed decisions to keep operations running smoothly.
• Communicate with workers, clients and colleagues by email, phone and in person.
• Assist recruitment and compliance activities when required.
• Ensure company policies and procedures are followed.

Skills

Organisation

MS Office

Customer service

Communication

Teamwork

Problem-solving

Recruitment experience

Independent worker

On-site operations

Tools

Internal systems

Job description

About the Role

WINNER Recruitment is looking for an organised, proactive and motivated Account Manager to join our busy on-site team based at WS11 8LD. This is a fast-paced operational role where no two days are the same. You will play a key part in supporting the smooth day-to-day running of our on-site operation by managing bookings, supporting agency workers, liaising with the client and ensuring high levels of service are maintained at all times. The successful candidate will have excellent organisational skills, strong attention to detail, confidence using computer systems and the ability to make decisions in a fast-moving environment.

What We Offer

• From £30,000 Pa DOE, quarterly bonus
• Monday to Friday
• 12:00 - 20:00 shift (flexibility may be required based on operational demand)
• Full training and ongoing support.
• Opportunity to join a successful and growing WINNER Recruitment team.
• Supportive team environment.
• Free parking
• On-site canteen
• Company pension

Key Responsibilities

• Managing daily workforce bookings and shift allocations.
• Completing on-site worker check-ins and supporting attendance management.
• Liaising with the client to ensure operational requirements are met.
• Managing holiday requests and maintaining accurate records.
• Supporting worker queries and providing excellent customer service.
• Monitoring and maintaining on-site stock levels, including PPE and office supplies.
• Updating internal systems and maintaining accurate administrative records.
• Making informed decisions to support the smooth running of the operation.
• Communicating effectively with workers, clients and colleagues over emails/phone and face-to-face.
• Supporting recruitment and compliance activities when required.
• Ensuring company policies and procedures are followed at all times.

What We're Looking For

• Previous experience in a recruitment, administration and operational support role is required.
• Excellent computer skills and confidence using Microsoft Office and internal systems.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent attention to detail.
• Professional and confident telephone manner.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A proactive approach with excellent problem-solving and decision-making skills.

Winner Recruitment is acting as an employment business in relation to this vacancy.