On-Site 2nd/3rd Line Telecoms Engineer - Training

Spectrum IT; Fareham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Spectrum IT in Fareham is seeking a 2nd or 3rd Line Engineer to broaden technical skills across telephony, telecoms and infrastructure. You will join a busy technical team supporting business-critical systems and resolving customer issues on site.

You will receive full training across PCI and communications platforms, Wireshark and SolarWinds, developing specialist skills while troubleshooting and learning new tools in a collaborative environment.

Qualifications

• Experience providing 2nd line and/or 3rd line support across Telephony, Networking & Infrastructure.
• Clear communication skills and confidence working directly with customers.
• Willingness to learn new systems, tools and technologies.

Responsibilities

• Providing technical support across telephony, telecoms, networking and infrastructure.
• Investigating faults, troubleshooting issues and keeping customer systems running smoothly.
• Supporting servers and infrastructure, including Linux environments, and helping deploy new customer solutions.
• Working with customers, telecoms providers and technology partners to resolve technical problems.

Skills

2nd/3rd line support

Telephony

Networking

Infrastructure

Customer communication

Job description

Spectrum IT in Fareham is seeking a 2nd or 3rd Line Engineer to broaden technical skills across telephony, telecoms and infrastructure. You will join a busy technical team supporting business-critical systems and resolving customer issues on site.

You will receive full training across PCI and communications platforms, Wireshark and SolarWinds, developing specialist skills while troubleshooting and learning new tools in a collaborative environment.