2nd / 3rd Line Engineer

Spectrum IT; Fareham; On-site; GBP 32,000 - 46,000; Full time

Job summary

Spectrum IT in Fareham is seeking a 2nd or 3rd Line Engineer to broaden technical skills across telephony, telecoms and infrastructure. You will join a busy technical team supporting business-critical systems and resolving customer issues on site.

You will receive full training across PCI and communications platforms, Wireshark and SolarWinds, developing specialist skills while troubleshooting and learning new tools in a collaborative environment.

Qualifications

• Experience providing 2nd line and/or 3rd line support across Telephony, Networking & Infrastructure.
• Clear communication skills and confidence working directly with customers.
• Willingness to learn new systems, tools and technologies.

Responsibilities

• Providing technical support across telephony, telecoms, networking and infrastructure.
• Investigating faults, troubleshooting issues and keeping customer systems running smoothly.
• Supporting servers and infrastructure, including Linux environments, and helping deploy new customer solutions.
• Working with customers, telecoms providers and technology partners to resolve technical problems.

Skills

2nd/3rd line support

Telephony

Networking

Infrastructure

Customer communication

Job description

Are you a 2nd or 3rd Line Engineer looking to broaden your technical skills and get hands-on with telephony, telecoms and infrastructure?

We're looking for an engineer to join a busy technical team, supporting business-critical systems and helping customers resolve technical issues. This is an opportunity to build on your existing support experience while learning new technologies in a collaborative environment.

Location: Fareham - fully on-site.

Full training provided

You'll receive full training across PCI and communications platforms, Wireshark, SolarWinds and more. This role is ideal for someone already working at 2nd or 3rd line level who enjoys troubleshooting and wants to develop specialist skills across a broader technical environment.

What you'll be doing

• Providing technical support across telephony, telecoms, networking and infrastructure.
• Investigating faults, troubleshooting issues and keeping customer systems running smoothly.
• Supporting servers and infrastructure, including Linux environments, and helping deploy new customer solutions.
• Working with customers, telecoms providers and technology partners to resolve technical problems.

What we're looking for

• Experience providing 2nd line and/or 3rd line technical support across Telephony, Networking & Infrastructure.
• Clear communication skills and confidence working directly with customers.
• A willingness to learn new systems, tools and technologies.