Service Desk Engineer

Metaskil Limited; Hatfield; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Training and career progression

On-site role

Job summary

Metaskil Limited is hiring for an IT Help Desk role based on-site in Hatfield. The candidate will handle 1st line IT issues for users and customers, with a focus on Windows 10, Office 365 and bespoke systems.

We welcome 1–2 years of IT Help Desk experience or proven customer service skills, plus a passion for IT. The role is five days on-site, 8:00–16:30, with a starting salary up to £28,000 plus benefits and career progression opportunities.

Qualifications

• 1–2 years of IT Help Desk experience or strong customer service background.
• Interest or qualification in IT is preferred.
• On-site work in Hatfield, five days a week.

Responsibilities

• Provide 1st line IT support for software and hardware issues.
• Assist with Windows 10, Office 365 and bespoke systems.
• Maintain and repair desktops, laptops, mobiles, printers and scanners.
• Deliver on-site support from 8:00 to 16:30, five days a week.

Skills

IT Help Desk experience

Customer service

Passion for IT

IT qualification

Tools

Windows 10

Office 365

Job description

A great opportunity for someone with 1-2 years of IT Help Desk experience or someone with proven Customer Service skills and a passion for (and ideally qualification in) I.T.

Working on-site for a leading and expanding business in Hatfield, Herts, you will play a key role in dealing with 1st Line IT related issues from users and customers.

This will include:

• Providing support for a wide variety of software solutions, including Microsoft products such as Windows 10, Office 365 along with bespoke systems.
• Carry out maintenance, repairs and support on a variety of hardware solutions, including desktops, laptops, mobile phones, desktop and label printers, scanners and other systems.

You will have exceptional inter-personal skills, be based in sensible commutable distance from Hatfield, Herts and be comfortable being on-site 5 days per week 8am until 4.30pm

A starting salary of up to 28,000 plus benefits along with great training and a career pathway into 2nd line support and beyond is available for the right candidate.