On Demand Delivery Partnerships & Strategic Lead

Mars; Slough; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading global food company in the UK seeks a Head of On-Demand Delivery Partnerships & Strategic Operations. This pivotal role involves managing delivery platform partnerships while driving growth and operational excellence. Candidates should have experience in strategic management and a proven track record in cross-functional team leadership. The role offers a competitive salary and benefits package, including a company bonus.

Benefits

Best-in-class learning and development support

Industry competitive salary and benefits

Access to Mars University

Qualifications

• Experience in managing strategic partnerships.
• Demonstrated success in driving double-digit growth.
• Experience in change management and stakeholder engagement.

Responsibilities

• Develop and implement a comprehensive external growth strategy for ODD platform partnerships.
• Manage relationships with delivery platforms like Uber Eats and Deliveroo.
• Drive initiatives to increase platform share and achieve growth targets.

Skills

Strategic partnership management

Cross-functional team leadership

Change management

Budget management

Job description

Overview

Job Description: The Head of On-Demand Delivery Partnerships & Strategic Operations is a pivotal leadership role responsible for managing and scaling our on-demand delivery (ODD) platform partnerships, including Uber Eats, Deliveroo, Just Eat, and Snappy Shopper. You will develop and execute a robust external growth strategy while seamlessly integrating ODD opportunities into our internal cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach.

Responsibilities

• Develop and implement a comprehensive external growth strategy for ODD platform partnerships.
• Manage relationships with Uber Eats, Deliveroo, Just Eat, and Snappy Shopper, ensuring alignment with business objectives.
• Drive initiatives to increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets.
• Operationalization & Cross-Functional Integration: Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing.
• Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles and availability.
• Drive operational excellence through content management, titles, and technical execution of ODD initiatives.
• Content & Technical Execution: Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content. Utilize technical skills to optimize platform performance, content relevance, and customer engagement.
• Change Management & Organisational Agility: Lead change management initiatives to foster organisational agility and adaptability. Promote a culture of collaboration, innovation and continuous improvement across teams.

Qualifications & Experience

• Experience in managing strategic partnerships.
• Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams.
• Experience in change management, organisational agility, and stakeholder engagement.
• Budget management experience with a focus on ROI and impulse purchase optimisation.

Rewards & What to Expect

• What can you expect from Mars?
• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.