On Call Support Worker

Brook Street UK; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Brook Street UK is seeking dedicated On-Call Support Workers in Bristol. As a crucial member of the care team, you will respond to emergencies and provide support to staff and service users outside regular hours. Ideal candidates should possess strong leadership skills and a reliable, resilient nature to ensure the continuity of care throughout varying shifts.

Benefits

Help@hand membership providing 24/7 health & wellbeing support

Bike scheme

Vouchers for significant birthdays/life events

Christmas perks

Excellent training and support

Qualifications

• Experience in a support role.
• Driver with own vehicle and clean licence.
• 12+ months experience in support roles is desirable.

Responsibilities

• Respond to phone calls from staff and service users outside regular office hours.
• Provide cover when required, attending shifts if no alternative is available.
• Assist with competency assessments of support staff.

Skills

Leadership

Communication

Organisational skills

Resilience

Flexibility

Job description

On-Call Support Worker - Bristol
Location: Bristol (BS16) Pay: Up to £14.32 per hour Job Type: Full-time | Part-time | Permanent
Are you an experienced Support Worker looking for the next step in your career? Do you have strong leadership skills, resilience, and a passion for delivering outstanding service? If so, this On-Call Support Worker role could be perfect for you.
About the Role As an On-Call Support Worker, you will be at the forefront of care services, providing responsive and effective support to staff, service users, and other stakeholders. This role is crucial in ensuring continuity of care and emergency response outside regular office hours.
The on-call service operates 24/7, and we are looking for fully flexible individuals who can cover a range of shifts when required.
Types of On-Call Roles:

• 
  On-call: Answering calls, resolving queries, and liaising with support teams
• 
  Standby: Attending sites to provide emergency cover and direct support

Key Responsibilities

• 
  Respond to phone calls from staff and service users outside regular office hours
• 
  Communicate with support staff and liaise with approved agencies
• 
  Provide cover when required, attending shifts if no alternative is available
• 
  Ensure accurate record-keeping, documenting interactions and incidents
• 
  Remain in a fit state to drive and within reasonable proximity to service locations for emergency response
• 
  Assist with competency assessments of support staff
• 
  Support senior management with administrative tasks when required

Essential Skills & Experience

• 
  Experience in a support role
• 
  Reliable with strong leadership and communication skills
• 
  Resilient, organised, and able to multi-task
• 
  Flexible and adaptable, ready to cover shifts at short notice
• 
  Driver with own vehicle and clean licence

Desirable Skills

• 
  12+ months experience in support roles
• 
  Experience at supervision or management level
• 
  Experience in various support settings
• 
  Understanding of challenging behaviour support

Benefits

• 
  Competitive hourly rate up to £14.32
• 
  Excellent training and support
• 
  Help@hand membership providing 24/7 health & wellbeing support
• 
  Bike scheme
• 
  Vouchers for significant birthdays/life events
• 
  Christmas perks

Apply Today!
Contact details: