On Board Services Officer

Red Funnel Limited; Southampton; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Red Funnel Limited is seeking an On-Board Services Officer to lead the Passenger Operations team on our Raptor Class ferries. This fixed-term full-time role covers maternity leave until 31 October 2027, focusing on safety, customer service and efficient onboard hospitality operations.

You will manage a dynamic team across food, beverage and retail services, ensuring high standards, excellent guest experiences, and effective operation in both normal and emergency situations.

Qualifications

• Previous management or supervisory experience in a high-volume customer-focused environment.
• Strong leadership, communication and interpersonal skills are essential.
• Certifications listed (ENG1, food hygiene, STCW) are required or preferred.

Responsibilities

• Manage day-to-day operations of the Passenger Operations team on board.
• Maintain safety standards and ensure procedures are followed at all times.
• Oversee onboard food, beverage and retail facilities for staffing, efficiency and commercial performance.
• Coordinate with onboard and shore-based departments to resource vessels effectively.
• Deliver first-class customer service and lead the team during normal operations and emergencies.

Skills

Leadership

Communication

Interpersonal skills

Safety awareness

Education

ENG1 certificate

Level 2 Food Hygiene

Level 3 Food Hygiene

STCW Medical First Aid

STCW Personal Survival Techniques

Job description

We are currently looking for a fixed term full time On-Board Services Officer to join the Passenger Operations team until 31 October 2027 covering maternity leave.

This is an exciting opportunity for an enthusiastic and motivated individual to work as part of a diverse and unique team on board our Raptor Class ferries. The successful candidate will play a key role in ensuring the safety and wellbeing of our passengers and the services crew, delivering a first class customer service, and leading the Passenger Operations team both during normal operations and in emergency situations.

Working under the guidance of the Passenger Operations Manager and Ship's Master, this fast-paced and rewarding role is responsible for the day-to-day management and performance of the Passenger Operations team on board. The successful candidate will ensure that safety standards are maintained at all times, operational procedures are followed, and customer expectations are consistently met.

The role also oversees the operation of the onboard food, beverage and retail facilities, ensuring they are staffed appropriately, operate efficiently, and deliver strong commercial performance in line with customer demand and business objectives. In addition, the On-Board Services Officer will work closely with both onboard and shore-based departments to ensure vessels are resourced effectively and that the passenger areas and accommodation are maintained to a consistently high standard.

Applicants should have previous management or supervisory experience within a high-volume customer-focused environment, ideally within hospitality, food and beverage, retail, transport or tourism. Strong leadership, communication and interpersonal skills are essential, along with good commercial awareness and the ability to perform effectively in a dynamic operational environment.

Hours are 41 hours per week (average), worked on a rostered 4 days on 4 days off shift pattern, including bank holidays, varying between early starts, late finishes, and night shifts.

Applicants for this role should possess or be willing to undertake the following certification:

• A valid ENG1 certificate
• Level 2 Food Hygiene Certificate (minimum), Level 3 preferred
• STCW Medical First Aid Proficiency at Sea with AED Training
• STCW Personal Sea Survival Techniques

If you are an enthusiastic, passionate and safety conscious individual, with a desire to succeed and the ability to work well and lead a team under pressure,