Deck Customer Service Assistant

Uber Boat by Thames Clippers; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Salary sacrifice pension options up to

Auto-Enrolment pension with 3% company

Free travel on Uber Boats

25% off food and drinks on board

BUPA Cash Plan from day one

Private medical insurance

Employee assistance programme

Flexible working hours

Job summary

Uber Boat by Thames Clippers is seeking a crew member to work closely with the on-board team to ensure passenger safety and a high-quality travel experience along the river. The role requires maritime experience and a background in customer service, with duties ranging from vessel operation support to passenger assistance and stock control.

The position operates on a 3 days on/3 days off cycle, averaging 42 hours per week, with early starts and long shifts.

Qualifications

• Previous, relevant working experience within a Maritime position/Customer Service environment.

Responsibilities

• Assist the Master/Mate in the safe operation and vessel management.
• Ensure passengers have the correct ticket type per policy.
• Assist in cleaning and maintenance of the vessel.
• Support on-board customer service and stock control to improve experience.
• Participate in safety checks and ensure compliance with SMS/ISM.
• Play automated announcements and report defects.
• Assist with berthing and securing vessel alongside piers.
• Record passenger numbers on relevant systems and manage loading space.
• Provide a friendly welcome, information and farewell to passengers.
• Assist in bunkering of fresh water and fuel.

Skills

Maritime experience

Customer service experience

Job description

This role works in close collaboration with the crew on board the vessel to ensure the safety and great customer experience of our passengers.

QUALIFICATIONS & EXPERIENCE

• Previous, relevant working experience within a Maritime position/Customer Service environment

KEY RESPONSIBILITIES

• To assist the Master / Mate in the safe operation of the vessel, whilst carrying out safe and efficient vessel management duties.
• To ensure that all passengers have the correct ticket type for their journey in line with ourPay Before You Travel Policy.
• To assist the Master / Mate / OSCA in cleaning and maintenance of the vessel.
• To assist the OCSA where required with delivery of customer service & stock control, working in partnership to improve the customer experience
• To assist in safety checks of the vessel's equipment in accordance with the requirements of SMS and ISM. Ensure compliance with all Health and Safety regulations and safe working practices as required by current legislation and the Company's health and safety Policy and practices.
• To ensure that health and safety and all other automated announcements are played reporting any defects to the on board Mate.
• To assist with securing vessels alongside piers as directed by the Master and Mate.
• To ensure that passenger numbers are recorded correctly on all relevant systems, advising team mates on the piers where necessary of the amount of space left on board before the loading process commences.
• To ensure that all customers receive a friendly welcome on board, are given any further information they may require with supporting literature and are given a fond farewell at the end of their journey.
• To assist in the bunkering of fresh water and fuel

Working Hours: This role operates on a 3 days on 3 days off shift pattern doing 42 hours a week. Possible start times are 4.30am at the earliest and latest they can finish is 1.30am in the morning and is a 12 hour shift a day.

LOCATION AND TRAVEL

Trinity Buoy Wharf

Maritime experience would be needed and we do not offer relocation so please make sure it is a commutable distance from you.

BENEFITS:

We offer two pension scheme options:

• Salary Sacrifice Scheme: Scaled contributions with employer contributions up to 10% of gross salary
• Auto-Enrolment Scheme: Employee contribution of 5% with an employer contribution of 3%
• Free travel on all Uber Boats by Thames Clippers & employee ferry
• 25% off food and drinks on board or at Clipper Lounge, Embankment
• BUPA Cash Plan available from day one of employment
• Private Medical Insurance with BUPA Healthcare
• Employee Assistance Programme (EAP) providing confidential support
• Flexible working hours to support work-life balance