On Board Services Crew

Red Funnel Limited; Southampton; Hybride; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

Free ferry travel

75% off rail travel

Food and drinks on shift

Perkz discounts

Free car parking

WeCare and BUPA Healthy Minds

24/7 EAP

Résumé du poste

Red Funnel Limited is seeking an enthusiastic On Board Services Crew member to join our Passenger Operations team on a permanent basis. You will work aboard our ferries (Red Falcon, Red Osprey, Red Eagle), attending to passengers and prioritising safety in a demanding but rewarding environment.

The role requires a safety‑minded individual with strong customer service and the ability to work well under pressure.

Qualifications

• Customer service experience in a fast-paced catering environment.
• Able to cash handle and maintain accuracy.
• Willing to obtain ENG1 medical certificate (pre-employment, company paid).

Responsabilités

• Attend to passengers' needs and ensure their safety.
• Work afloat on Red Funnel ferries (boat crew).
• Adapt to 4-on/4-off shift patterns and varied hours.

Connaissances

Enthusiasm

Customer service

Teamwork

Desire to succeed

Safety conscious

Under pressure

Punctuality

Description du poste

Be Part of Something Wonderfully Different

At Red Funnel, we're proud to be Wonderfully Different and deliver a lifeline service for the Isle of Wight. Behind every sailing is a network of talented people working together to make a difference, and this is an exciting time to join us.

We are looking for an enthusiastic person to join our Passenger Operations team in the role of On Board Services Crew on a permanent basis. This is an exciting opportunity for you to work alongside a fantastic team and become a vital part of the operation as a member of the ship's crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.

We offer excellent training, a life changing experience and a full benefits package to the applicant who impresses us with their customer service skills and all-round enthusiasm to develop in this stimulating field.

What are we looking for in a candidate?

• Enthusiasm
• Passion for delivering first class customer service
• Excellent teamwork skills
• A desire to succeed
• A safety conscious mindset
• The ability to work well under pressure
• Exceptional timekeeping and reliability

Working Conditions:

• This is a 39.5 hours per week role on a rolling 4 on 4 off working pattern.
• Primarily based afloat on any one of the company's car ferries (Red Falcon, Red Osprey, Red Eagle).
• All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight.
• Length of shifts will vary from 9.25 hours to 12.25 hours.
• Hours vary from early, late and night shifts.
• Employee's may occasionally be required to work in other areas of the business.
• A flexible approach to work and shift patterns is required.

What benefits are included?

• Free foot travel/ subsidised vehicle travel on our ferries - great for heading to the island, relaxing on the beach and exploring the stunning scenery!
• 75% off South West Trains - gig in London? We've got you covered with this great discount!
• Food and drink provided on shift. 50% off when not on duty.
• Access to Perkz - offers and savings on loads of household names!
• 50% off Southern Vectis (Island buses) - tour the beautiful Isle of Wight!
• Free car parking during work.
• Free access to WeCare and BUPA Healthy Minds - 24/7 online GP, mental health support and virtual wellbeing tools.
• Free access to a 24/7 employee assistance programme (EAP).

I'm in! What's the criteria to apply?

• Applicants must be aged 18 or over.
• Applicants must be able to get to and from work for very early starts and late finishes.
• Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee's responsibility to maintain. Further information can be found here:https://www.gov.uk/seafarer-medical-certificates
• Applicants will preferably have a good standard of education as the role will involve cash handling.
• Applicants should have good experience working in customer service and a fast-paced catering environment.
• Applicants should be able to work well under pressure and intuitively.