On Board Host

SSP; City of Edinburgh; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Travel pass

Commission

Employee discounts

Training and development

Staff travel benefits

Job summary

Rail Gourmet is hiring for an On Board Host to service TransPennine Express journeys from Edinburgh Waverley Station. The role is part-time (16 hours) with shifts across early mornings to evenings and occasional weekends. A commission on nett sales and travel perks accompany a competitive hourly rate of £13.65.

Ideal candidates have 2+ years experience in customer-facing roles within Retail, Leisure & Hospitality, and must be 18 or older. Full training will be provided. DBS checks may apply.

Qualifications

• 2+ years in a customer-facing role within Retail Leisure & Hospitality.
• Full training provided.
• 18+ years old to perform certain shifts.

Responsibilities

• Provide in-seat trolley service on TPE trains and manage stock and transactions.
• Travel on assigned trains, assist passengers, and meet sales targets.
• Accurately account for stock and transactions, adhere to hygiene and safety standards.

Skills

Customer service

Sales targets

Stock management

Cash handling

Job description

On-Board Host for TransPennine Express (TPE) at Edinburgh Waverley Station.

Pay Rate: £13.65 per hour plus commission
Hours: Part Time (16 hours).
Shifts: Rotational shifts between 5:00am and 10:00pm, working flexibly. (We currently have roles that are either working only at weekends, or every Sunday plus one or two days per week as required.)

• Due to some responsibilities within the Onboard Host role, applicants will need to be18 years of age or overto perform certain tasks or work on certain shifts.
  
• Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.

Full Training will be provided.

AS AN ON BOARD HOST YOU’LL:

• Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
• Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
• Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.

WHY JOIN AS ON BOARD HOST?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

• Travel and Leisure Pass: FREE Travel on all TPE Trains when Off Duty for Leisure & Pleasure using a TPE Duty & Leisure Pass (issued after 3 months service); access to TPE Rover Tickets across the entire TPE Network for Friends & Family for £10 per Day.
• Commission: Hosts can earn up to 2.5% of nett sales
• Employee Discounts: Enjoy up to a 50% discount across UK airports & railway stations at various SSP brands and franchises such as M&S, Burger King, Starbucks, Upper Crust etc.
• Up to 75% discount off on SSP brands during work hours.
• Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships and development.
• Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
• Employee Rewards: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: flexible working, family-friendly leave.
• Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
• Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
• Rewards & Recognition such as RG Stars, Extra Mile Vouchers, shopping discounts and more.

Please note that if your application is successful, you will be required to complete a DBS check.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.