Omnichannel Strategy Lead — Client Advisory & Innovation

Syneos Health Commercial Solutions; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Syneos Health Communications in London seeks an Omnichannel Consultant to lead and contribute to omnichannel strategy and innovation projects across EU markets, collaborating with internal teams and clients to deliver measurable impact.

The role requires strong client management, problem-solving, and digital expertise, with opportunities to lead workshops, manage campaigns, and drive new business growth.

Qualifications

• Strong experience in digital or omnichannel strategy, ideally within an agency and / or healthcare environment.
• Experience leading smaller projects or workstreams, including managing client relationships and delivering strategic recommendations.
• Strong facilitation skills, with the ability to run client workshops and discussions.
• Digital-first mindset, with experience in omnichannel strategy, customer experience, or marketing technology.
• Experience in customer insight, research, or data-driven strategy.
• Strong attention to detail, organisation, and project management skills.
• Excellent written and verbal communication skills, with experience delivering presentations, reports, and strategy documents.

Responsibilities

• Lead smaller client projects and accounts while supporting senior team members on larger, high-profile initiatives, ensuring strategic delivery and strong client relationships.
• Facilitate client workshops and discussions, confidently presenting findings and recommendations.
• Act as the primary day-to-day contact for certain accounts, managing communications and expectations.
• Use insights and analytics to inform strategy, working with specialists to interpret data and optimize performance.
• Manage timelines, budgets, and project coordination, ensuring efficiency and clear stakeholder communication.
• Collaborate with internal teams, including creatives, strategists, and analysts, to bring omnichannel ideas to life.

Skills

Digital omnichannel strategy

Client relationship management

Facilitation skills

Data-driven strategy

Communication skills

Project management

Job description

Syneos Health Communications in London seeks an Omnichannel Consultant to lead and contribute to omnichannel strategy and innovation projects across EU markets, collaborating with internal teams and clients to deliver measurable impact.

The role requires strong client management, problem-solving, and digital expertise, with opportunities to lead workshops, manage campaigns, and drive new business growth.