Omnichannel Growth Director – Decorative Brands

Hempel Paints Kuwait Company W.L.L.; United Kingdom; Remote; GBP 120,000 - 180,000; Full time

Job summary

Hempel is seeking an Omnichannel Director to define and lead the omnichannel strategy for its decorative brands, including Farrow & Ball, Crown Paints, Wattyl, and Hempel Middle East. You will drive seamless customer journeys across stores, e-commerce, and partner channels to support sustainable growth.

Collaborating with senior leaders across commercial, marketing, digital, technology, and customer experience, you will align priorities, influence decisions, and deliver multi-market

Qualifications

• Significant experience leading omnichannel initiatives across multiple brands and markets.
• Proven track record delivering digital transformation and improving customer journeys.
• Strong commercial leadership with ability to influence senior stakeholders across functions.

Responsibilities

• Develop and deliver a clear omnichannel strategy across a portfolio of decorative brands.
• Lead digital transformation initiatives to enhance customer experiences and digital capabilities.
• Improve journeys across online, offline and third-party channels for a seamless brand experience.
• Grow e-commerce and marketplace performance and identify new commercial opportunities.
• Influence senior stakeholders to deliver strategic priorities and programmes across markets.

Skills

Omnichannel leadership

Digital commerce

Customer experience

Strategic thinking

Job description

Hempel is seeking an Omnichannel Director to define and lead the omnichannel strategy for its decorative brands, including Farrow & Ball, Crown Paints, Wattyl, and Hempel Middle East. You will drive seamless customer journeys across stores, e-commerce, and partner channels to support sustainable growth.

Collaborating with senior leaders across commercial, marketing, digital, technology, and customer experience, you will align priorities, influence decisions, and deliver multi-market