Omnichannel Customer Director: Growth & Leadership

Coty SA; England; Híbrido; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical insurance

8% pension contribution

Life assurance

Flexible hybrid working

DEI initiatives

Descripción de la vacante

Coty is seeking a seasoned Customer Director to lead Coty Prestige’s omnichannel customer portfolio, delivering sustainable net revenue growth and strong partnerships with Boots and pureplay channels. You will report to the Senior Sales Director and guide a large, high-performing team.

You'll own P&L across a £100m portfolio, drive JBP, negotiate at senior level, and champion AI-enabled decision making to improve forecasting and performance across the UK and global teams.

Formación

• Extensive experience in Customer Director / Sales Director roles within FMCG or Beauty.
• Strong P&L ownership and commercial delivery track record.
• Expertise in Joint Business Planning and trade investment optimisation.
• Curious and forward-thinking leader who leverages AI and technology to drive growth.

Responsabilidades

• Own full P&L accountability across a customer portfolio of nearly £100m.
• Lead Joint Business Planning (JBP) and senior-level negotiations with key accounts.
• Drive profitable net revenue growth, market share and ROI-focused investments.
• Champion data-driven forecasting and decision-making across the business.
• Lead cross-functional collaboration with marketing, retail operations, finance and supply.

Conocimientos

P&L ownership

Joint Business Planning

Negotiation

Stakeholder management

AI and data-driven decision-making

Team leadership

Omnichannel / e-commerce

English fluency

Herramientas

AI-powered tools

Descripción del empleo

Coty is seeking a seasoned Customer Director to lead Coty Prestige’s omnichannel customer portfolio, delivering sustainable net revenue growth and strong partnerships with Boots and pureplay channels. You will report to the Senior Sales Director and guide a large, high-performing team.

You'll own P&L across a £100m portfolio, drive JBP, negotiate at senior level, and champion AI-enabled decision making to improve forecasting and performance across the UK and global teams.