Omnichannel Engagement Manager (Pharma)

Ipsen Biopharmaceuticals Inc.; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Ipsen Biopharmaceuticals Inc. in London is seeking a Customer Engagement Manager to shape omnichannel customer experiences across digital channels within the Business & Customer Excellence function.

You will partner with brand, medical and cross-functional teams to translate business priorities into engagement strategies while ensuring compliant materials. The role offers hybrid working from London Paddington and provides opportunities to influence digital content and campaigns, driving

Qualifications

• Proven experience in digital marketing, omnichannel or customer engagement with delivering effective initiatives.
• Experience in the pharmaceutical/healthcare sector.
• Knowledge of UK pharmaceutical environment and compliance requirements.
• Experience designing and delivering digital content, campaigns and customer journeys.
• Ability to translate engagement data into actionable recommendations.
• Strong project management and delivery skills with multiple priorities.
• Collaborative approach and ability to build trusted cross-team relationships.
• Customer-focused mindset with curiosity for new ways of working.

Responsibilities

• Develop and deliver omnichannel plans and customer journeys that drive meaningful engagement.
• Lead end-to-end delivery of digital campaigns, from planning to measurement and optimisation.

Skills

Omnichannel marketing

Customer engagement

Digital analytics

Project management

Stakeholder relationships

Content planning

Tools

Veeva Vault

Veeva CRM

Job description

Ipsen Biopharmaceuticals Inc. in London is seeking a Customer Engagement Manager to shape omnichannel customer experiences across digital channels within the Business & Customer Excellence function.

You will partner with brand, medical and cross-functional teams to translate business priorities into engagement strategies while ensuring compliant materials. The role offers hybrid working from London Paddington and provides opportunities to influence digital content and campaigns, driving