Omnichannel Customer Engagement Manager (Fixed Term)

Ipsen-Ltd; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Ipsen Ltd. in London is seeking a Customer Engagement Manager (fixed term) to shape omnichannel experiences for healthcare professionals, collaborating with brand and medical teams to turn insights into engagement strategies across digital channels.

You will lead digital campaigns from planning to measurement, govern content with internal stakeholders and external agencies, use analytics to drive improvements, and champion new digital capabilities in a hybrid Paddington-based role.

Qualifications

• Strong digital marketing and omnichannel experience with proven engagement initiatives.
• Experience in the pharmaceutical or healthcare sector and regulatory familiarity.
• Ability to design and deliver digital content, campaigns and customer journeys.
• Skilled in turning engagement data into actionable recommendations.

Responsibilities

• Develop and deliver omnichannel plans and customer journeys.
• Lead end-to-end digital campaigns from planning to measurement.
• Collaborate with brand and medical teams to ensure integrated activities.
• Govern digital content with internal/external stakeholders.
• Use analytics to translate insights into recommendations and improvements.

Skills

Digital marketing

Omnichannel

Customer engagement

Project management

Data analytics

Stakeholder collaboration

Pharma knowledge

Tools

Veeva Vault

Veeva CRM

Job description

Ipsen Ltd. in London is seeking a Customer Engagement Manager (fixed term) to shape omnichannel experiences for healthcare professionals, collaborating with brand and medical teams to turn insights into engagement strategies across digital channels.

You will lead digital campaigns from planning to measurement, govern content with internal stakeholders and external agencies, use analytics to drive improvements, and champion new digital capabilities in a hybrid Paddington-based role.