Omni-Channel Store Leader: Elevate Customer Experience

Free People; Brighton; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

40% employee discount

Season ticket loan

Cycle to work

Continued development

Job summary

Free People is seeking a Store Manager in Brighton to lead a high‑performing team and deliver a forward‑thinking, omni‑channel retail experience. You will drive sales, customer engagement and in‑store creative merchandising, while managing operations and visual standards.

The role emphasizes leadership, team development, and community engagement, with responsibilities spanning customer experience, events, and profitability in a busy fashion environment.

Qualifications

• Strong people management and leadership skills.
• Strong business acumen with a focus on visual and operational excellence.
• Inspires entrepreneurial thinking and can lead teams to extraordinary results.
• Exceptional critical thinking and a passion for evolving and innovating.
• Strong merchant skills with a history of delivering financial results.
• Proven ability to hire and develop creative and operational talent.
• Experience coaching, counseling and conflict resolution.

Responsibilities

• Lead and inspire the store team with an omni‑channel approach to retail.
• Deliver exceptional customer experiences through engaging merchandising and service.
• Elevate the in‑store and digital experience with localized marketing and events.
• Manage store operations, visuals and profitability with leadership accountability.
• Communicate effectively and build cross‑functional relationships to align priorities.
• Identify opportunities from sales data and market trends to drive growth.

Skills

People management

Leadership

Customer experience

Merchandising

Store operations

Problem solving

Communication

Team motivation

Tools

CRM systems

Job description

Free People is seeking a Store Manager in Brighton to lead a high‑performing team and deliver a forward‑thinking, omni‑channel retail experience. You will drive sales, customer engagement and in‑store creative merchandising, while managing operations and visual standards.

The role emphasizes leadership, team development, and community engagement, with responsibilities spanning customer experience, events, and profitability in a busy fashion environment.