Omni-Channel Insight Lead - Data-Driven Retail Growth

Card Factory; Wakefield; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

Cardfactory is hiring an Insight Manager in Wakefield. This hybrid role requires you to lead customer and market insight end-to-end, turning data into direction and impact to drive smarter decisions.

You will gather data from multiple sources, manage research partners, keep dashboards sharp, and embed insight across the business while keeping the customer front and center in every decision.

Qualifications

• Hly experienced Insight manager with good business acumen, a passion for analysis and ideally, a grounding in Omni-channel Retail
• Good analytical skillset with significant experience exploiting and triangulating data across numerous sources
• Expert understanding of research initiatives, insights tools and proven Consumer Research methods.
• A proven ability to generate Insight and actions that drive customer and business benefit
• Strong consulting skills to partner effectively with multiple agencies and stakeholders

Responsibilities

• You’ll tackle the business’s biggest questions, bringing together data from across sources to uncover what’s happening, why it matters and what to do next. You’ll turn both quick requests and emerging trends into clear, actionable insight that helps attract, grow and retain customers, while always looking for smarter ways to improve our data, tools and approach. From managing research partners to keeping dashboards sharp and useful, you’ll make sure insight is easy to understand, hard to ignore and embedded across the business—keeping the customer front and centre in every decision.

Skills

Insight management

Data analysis

Consumer research

Stakeholder engagement

Omni-channel retail

Tools

Dashboards

CRM analytics

Job description

Cardfactory is hiring an Insight Manager in Wakefield. This hybrid role requires you to lead customer and market insight end-to-end, turning data into direction and impact to drive smarter decisions.

You will gather data from multiple sources, manage research partners, keep dashboards sharp, and embed insight across the business while keeping the customer front and center in every decision.