Omni-Channel Customer Service Specialist

Haier Europe; Bolton; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Pension up to 6%

Life cover 4x

Free fruit & hot drinks

Employee discounts

Job summary

Haier Europe is hiring a Customer Service Advisor - Omni-Channel at our Bolton Call Centre. You will liaise with customers via phone and live chat to arrange repairs, manage enquiries and provide empathetic, proactive service.

This role offers hybrid working and a focus on delivering best-in-class customer service across our product range. The successful candidate will navigate account details, ensure accurate data entry, and coordinate with engineers to resolve issues promptly.

Qualifications

• Experience in a Call Centre/Customer Service environment.
• Ability to handle customer enquiries via multiple channels including live chat and telephone.
• Passionate about delivering best-in-class customer service.

Responsibilities

• Liaise with customers via phone and live chat to arrange repairs for domestic appliances.
• Proactively manage customer queries and provide empathetic, first-contact resolution where possible.
• Navigate customer accounts, verify details and escalate engineer visits when needed.

Skills

Customer service

Omni-channel

Live chat

Call centre

Empathy

Tools

CRM systems

Job description

Haier Europe is hiring a Customer Service Advisor - Omni-Channel at our Bolton Call Centre. You will liaise with customers via phone and live chat to arrange repairs, manage enquiries and provide empathetic, proactive service.

This role offers hybrid working and a focus on delivering best-in-class customer service across our product range. The successful candidate will navigate account details, ensure accurate data entry, and coordinate with engineers to resolve issues promptly.