Omni-Channel Customer Care Specialist

Stagecoach Group; Perth; On-site; GBP 22,807 - 27,876; Full time

Job summary

Stagecoach Group in Perth is hiring a Customer Engagement Assistant to enhance customer experiences across calls, web chat, email, SMS, and social media. This full-time role requires excellent communication skills and a customer-focused attitude, where no two days are the same.

The candidate will resolve complaints, analyze customer interactions, and work closely with operational teams to improve services. With a rotating shift pattern, this position supports an inclusive culture and offers valuable career development opportunities.

Qualifications

• Proficient in written and verbal communication across multiple channels.
• Quick to learn new IT systems and processes.
• Able to make judgment calls based on interpreted information.
• Experience in customer service roles preferred, not mandatory.

Responsibilities

• Resolve customer complaints with empathy and creative thinking.
• Analyze call patterns to improve customer experience.
• Work with regional operational teams to enhance service delivery.

Skills

Excellent communication skills

Confidence with IT systems

Strong literacy and numeracy

Previous experience in a customer-facing role

Ability to stay calm and empathetic

Job description

Stagecoach Group in Perth is hiring a Customer Engagement Assistant to enhance customer experiences across calls, web chat, email, SMS, and social media. This full-time role requires excellent communication skills and a customer-focused attitude, where no two days are the same.

The candidate will resolve complaints, analyze customer interactions, and work closely with operational teams to improve services. With a rotating shift pattern, this position supports an inclusive culture and offers valuable career development opportunities.