Older Adults Rights & Benefits Advisor

Age UK; London Borough of Bromley; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave 27 days pro rata

Pension

Employee Assistance Programme

Meaningful work

Supportive team

Job summary

Age UK Bromley & Greenwich is seeking a dedicated information and advice worker to support older people, carers and families. You will deliver rights-based information on welfare benefits, housing and care via face-to-face, phone and email, with outreach and home visits as needed.

You will manage a varied caseload, maintain records and work with volunteers to ensure high-quality support, while staying current with relevant legislation affecting older people.

Qualifications

• Two years' experience providing rights-based advice, preferably in welfare benefits or public support services.
• Excellent written and verbal communication skills; ability to explain complex information clearly and sensitively.
• Strong IT skills, including Microsoft Office and case management systems.

Responsibilities

• Provide accurate, impartial information on welfare benefits, housing, care and related matters.
• Carry out welfare benefits checks and support clients with applications, reconsiderations and appeals.
• Undertake rights-based casework and make representations where appropriate.
• Manage a varied caseload and maintain detailed client records.
• Collaborate with colleagues, volunteers and external organisations to ensure appropriate support.
• Provide guidance and support to volunteer advisers.
• Participate in community outreach across Bromley and Greenwich.
• Keep up to date with legislation affecting older people.

Skills

Rights-based advice

Welfare benefits knowledge

Communication

IT literacy

Case management

Tools

Microsoft Office

Case management systems

Job description

Age UK Bromley & Greenwich is seeking a dedicated information and advice worker to support older people, carers and families. You will deliver rights-based information on welfare benefits, housing and care via face-to-face, phone and email, with outreach and home visits as needed.

You will manage a varied caseload, maintain records and work with volunteers to ensure high-quality support, while staying current with relevant legislation affecting older people.