Information & Advice Team Lead for Older Adults

Bath & North East Somerset Council; Bath; Vor Ort; GBP 30.000 - 38.000; Vollzeit

Zusammenfassung

Age UK Bath & North East Somerset is recruiting an Information and Advice Supervisor to lead the I&A team, ensuring high-quality information, signposting and support for older people and their families. You will supervise staff and volunteers, coordinate caseloads, and maintain service standards in line with policies.

Reporting to the Senior Lead, you will shape service development, deliver frontline engagement, and drive continuous improvement to meet community needs and promote an age-friendly

Qualifikationen

• Role focuses on supervising and coordinating an information and advice service.
• Experience in frontline advisory settings is beneficial but not required.

Aufgaben

• Supervise a dedicated team of staff and volunteers within the Information, Advice and Signposting (I&A) team.
• Manage scheduling and operations of the I&A service.
• Handle a caseload and stay actively engaged in frontline work.
• Maintain quality standards and ensure compliance with internal policies and external regulations.
• Contribute to continuous service improvement and the strategic development of the I&A service.
• Collaborate with the Senior Lead to respond to community needs and feedback.

Jobbeschreibung

Age UK Bath & North East Somerset is recruiting an Information and Advice Supervisor to lead the I&A team, ensuring high-quality information, signposting and support for older people and their families. You will supervise staff and volunteers, coordinate caseloads, and maintain service standards in line with policies.

Reporting to the Senior Lead, you will shape service development, deliver frontline engagement, and drive continuous improvement to meet community needs and promote an age-friendly