Information and Advice Supervisor - Age UK Bath & North East Somerset

Bath & North East Somerset Council; Bath; On-site; GBP 30,000 - 38,000; Full time

Job summary

Age UK Bath & North East Somerset is recruiting an Information and Advice Supervisor to lead the I&A team, ensuring high-quality information, signposting and support for older people and their families. You will supervise staff and volunteers, coordinate caseloads, and maintain service standards in line with policies.

Reporting to the Senior Lead, you will shape service development, deliver frontline engagement, and drive continuous improvement to meet community needs and promote an age-friendly

Qualifications

• Role focuses on supervising and coordinating an information and advice service.
• Experience in frontline advisory settings is beneficial but not required.

Responsibilities

• Supervise a dedicated team of staff and volunteers within the Information, Advice and Signposting (I&A) team.
• Manage scheduling and operations of the I&A service.
• Handle a caseload and stay actively engaged in frontline work.
• Maintain quality standards and ensure compliance with internal policies and external regulations.
• Contribute to continuous service improvement and the strategic development of the I&A service.
• Collaborate with the Senior Lead to respond to community needs and feedback.

Job description

This is not a Bath & North East Somerset Council Vacancy

Age UK Bath & North East Somerset helps people to age well. We put older people at the centre of everything we do, championing inclusion, tackling ageism, and delivering practical, person-centred services that support health, connection and fulfilment in later life.

As the Information and Advice Supervisor, you will play a critical role in ensuring the smooth operation and quality of services within the Information, Advice and Signposting (I&A) team. In collaboration with the Senior Lead, you will supervise a dedicated team of staff and volunteers, ensuring they have the guidance, training, and support needed to deliver high-quality advice services. You will manage the scheduling and operations of the I&A service, while also handling a caseload to stay actively engaged in frontline work.

You will be responsible for overseeing the day-to-day activities of the service, ensuring that older adults and their families receive accurate, accessible, and timely information and advice. Your work will directly contribute to empowering older people to make informed decisions, supporting them in accessing essential services and resources.

A key part of the role will include maintaining quality standards, ensuring compliance with internal policies and external regulations, and contributing to the continuous improvement of the service. This will include file review and case checking of the advice team.

By working closely with the Senior Lead, you will contribute to the strategic development of the service, ensuring that it evolves in response to community needs and feedback. You will be instrumental in supporting the organisational vision of creating an age-friendly community that is responsive to the needs of older people, fostering inclusion, empowerment, and collaboration at every level of service delivery.

If you have any questions about the role or would like to arrange an informal discussion, please email Louise Judge - Information, Advice, and Signposting Senior Lead. Email: [e-mail].u

We are committed to safeguarding and promoting the welfare of children. We follow safer recruitment practices and appointments are subject to an enhanced DBS check.