Offshore customer support engineer - Europe - F/M

TN United Kingdom; South Kesteven; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a dynamic team of support engineers in a forward-thinking company, where you will play a crucial role in ensuring the smooth operation of cutting-edge offshore products. This exciting position involves traveling to customer sites and providing both on-site and remote support. With a focus on collaboration and continuous improvement, you will work closely with various teams to enhance customer satisfaction and operational efficiency. If you have a strong technical background and a passion for customer service, this role offers a unique opportunity to make a significant impact in the offshore industry.

Qualifications

• 5+ years in offshore industry technical roles or survey engineering.
• Bachelor's degree in engineering/science or equivalent offshore experience.

Responsibilities

• Provide on-vessel/site support for positioning operations.
• Collaborate with sales and project teams for customer needs.
• Participate in ongoing training and improve support procedures.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Customer Orientation

Adaptability

Education

Bachelor's Degree in Engineering/Science

Equivalent Offshore Experience

Tools

MS Office

Job description

Offshore Customer Support Engineer - Europe - F/M, Scotland

Client: Exail

Location: Scotland, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3731fa41d828

Job Views: 13

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

Sitting at the core of the company group, join a team of 30+ support engineers worldwide, with diverse technical backgrounds. The support team ensures smooth integration and operation of Exail products, working closely with customers both on-site and remotely. This role offers hands-on experience with offshore product solutions, maritime navigation, motion simulation tables, and USV operations.

The offshore support engineer is Europe-based but supports offshore customers globally, requiring travel to customer sites and vessels. The role involves acting as a technical expert, collaborating with sales to identify customer needs and solutions.

Duties and Responsibilities:

• Represent Exail to customers internally and externally.
• On-vessel/site support, including:
• Performing or supporting positioning operations on vessels, often for 4-week periods.
• Pre-survey, installation, commissioning, training, demos, and technical assistance.
• Preparing, executing, providing feedback, debriefing, reporting, and following up.
• Worldwide travel.
• Remote support, including:
• Supporting remote operations across time zones.
• Documenting, analyzing, and reporting customer claims.
• Internal support, such as:
• Collaborating with all Exail teams on support cases.
• Assisting sales and project teams pre- and post-sale.
• Engaging with product managers for updates.
• Team development, including:
• Participating in ongoing training.
• Improving support procedures and tools.
• Sharing knowledge within the offshore support team.

Location & Travel:

Europe, hybrid offshore/office/remote work, with proximity to Aberdeen, Haarlem, Brest, La Ciotat, or Saint-Germain advantageous. Travel approximately 40% of the time, up to several weeks per year.

Candidate Profile:

• 5+ years in offshore industry technical roles, survey engineering, or related fields.
• Bachelor’s degree in engineering/science or equivalent offshore experience.
• Experience with high-tech products or military background is a plus.
• Understanding of offshore environments and operations.
• Strong analytical, problem-solving, and communication skills in English; additional languages beneficial.
• Customer-oriented, self-motivated, adaptable, and culturally aware.
• Knowledge of inertial navigation, underwater acoustics, survey, or gyrocompasses advantageous.
• Proficient in MS Office.

Physical Requirements:

• Comfort working on boats at sea worldwide.
• Ability to obtain offshore medical clearance and trainings.