Office Services Team Leader (Digital Post Team)

Keoghs; Bolton; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Davies Incentive Plan

25 days holiday per year (rising with/

Private Medical Insurance

Health & wellbeing support

Cycle to Work Scheme

Job summary

Davies is seeking an Office Services Team Leader to head the Digital Post Team in Bolton. The role involves overseeing daily mail and document processing, coaching staff, and maintaining service standards in a hybrid working setup (4 days in-office, 1 day at home).

You will manage workloads, support performance reviews and drive continuous improvement while ensuring GDPR compliance and strong stakeholder collaboration across the business.

Qualifications

• Experience as a Team Leader or Supervisor with people management responsibility.
• Ability to manage workloads, capacity and performance against KPIs/SLA.
• Strong communication and relationship-building skills.
• Proactive, adaptable approach with continuous improvement mindset.

Responsibilities

• Lead, coach and support the Digital Post Team to meet department objectives and service standards.
• Monitor workloads to ensure KPI and SLA targets are reached.
• Support performance management and training within the team.
• Create training materials and deliver training to colleagues.
• Promote a positive team culture with engagement initiatives.
• Collaborate with colleagues across the business to deliver excellent internal service.
• Ensure GDPR, compliance and policies are followed in all processes.
• Assist with absence management and wider team development.

Skills

People management

Coaching

Communication

Organisational skills

Proactive problem solving

MS Office (Excel)

Tools

Microsoft Excel

Job description

Office Services Team Leader (Digital Post Team)

Bolton | Hybrid Working (4 days office / 1 day home)

Application Deadline: 17 September 2026

Department: Business Support

Location: Bolton

Monday to Friday, 9am to 5pm (35 hours per week)

Are you an experienced Team Leader or Supervisor who enjoys bringing out the best in people while ensuring a high-quality service is delivered every day?

We're looking for an Office Services Team Leader to lead our Digital Post Team, overseeing the efficient processing of incoming and outgoing mail and documents across the business. This is an excellent opportunity for someone with strong people management skills who enjoys coaching, motivating and developing a team while maintaining service standards and operational performance.

The Role

As Team Leader, you'll be responsible for the day-to-day management of the Digital Post Team, ensuring work is completed accurately, efficiently and in line with service level agreements. You'll work closely with the Business Support Manager to support team performance, resource planning and employee engagement, helping to create a positive and collaborative team environment.

Using innovative technology and digital processes, you'll play a key role in ensuring documents are processed securely and efficiently while maintaining compliance with GDPR and internal policies.

What You'll Be Doing

• Leading, coaching and supporting the Digital Post Team to achieve departmental objectives and service standards.
• Monitoring workloads and resources to ensure KPI and SLA targets are met.
• Supporting performance management, development reviews and ongoing training within the team.
• Creating training materials and delivering training to new and existing colleagues.
• Promoting a positive team culture through engagement initiatives and employee recognition activities.
• Working collaboratively with colleagues across the business to deliver an excellent internal service.
• Ensuring all processes are carried out in line with GDPR, compliance requirements and company policies.
• Supporting the Business Support Manager with absence management, retention objectives and wider team development initiatives.

What We're Looking For

• Previous experience in a Team Leader, Supervisor or similar people management role.
• Experience managing team performance, workloads and capacity
• Strong communication and relationship-building skills.
• Good organisational skills with the ability to prioritise and manage competing demands.
• A proactive and adaptable approach to problem-solving and continuous improvement.
• Confidence using Microsoft Office applications, including Excel.
• A positive, resilient attitude and a genuine passion for supporting and developing others.

Why Join Us?

This is a fantastic opportunity to take ownership of a busy and important function within the business while developing your leadership career. You'll join a supportive team environment where collaboration, continuous improvement and employee engagement are genuinely valued.

If you're a motivated people leader who enjoys improving processes, supporting colleagues and delivering exceptional service, we'd love to hear from you.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Family Cover Private Medical Insurance (Bupa)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death in Service
• Critical Illness Cover
• PHI/Income Protection (Private health insurance)
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets