Office & Scheduling Lead – Fast-Paced, Customer‑Focused

Superb People Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Superb People Ltd in South West London is seeking an experienced Office Manager to coordinate scheduling for a team of engineers and manage a busy front office. This is a full-time, in-office role with training and ongoing support from a close-knit team.

You'll own the CRM (Commusoft), chase quotes, order parts, and handle customer inquiries with calm professionalism, helping the business run smoothly day-to-day. No plumbing background required; your strengths are organisation and communication.

Qualifications

• Experience in a fast-paced, customer-facing office role.
• CRM experience with Commusoft is a plus.
• Excellent communication and organisational skills.
• Ability to stay ahead of a moving workload.

Responsibilities

• Coordinate job scheduling and diary management across the engineering team.
• Keep customers informed proactively - not just when they chase you.
• Own the CRM (Commusoft): logging jobs, updating statuses, and helping roll out its full functionality across the office and field.
• Put together quotes and follow up on proposals.
• Order parts and coordinate logistics.
• Field calls and enquiries, and resolve issues calmly and professionally.
• Direct engineers to reactive/urgent jobs and re-prioritise on the fly.
• Support engineers and apprentices with everyday admin and queries.

Skills

Fast-paced role

Communication skills

Organisation

Calm under pressure

Team player

CRM familiarity

Multi-tasking

Tools

Commusoft

Job description

Superb People Ltd in South West London is seeking an experienced Office Manager to coordinate scheduling for a team of engineers and manage a busy front office. This is a full-time, in-office role with training and ongoing support from a close-knit team.

You'll own the CRM (Commusoft), chase quotes, order parts, and handle customer inquiries with calm professionalism, helping the business run smoothly day-to-day. No plumbing background required; your strengths are organisation and communication.