Office & Operations Coordinator

Reed; Greater London; On-site; GBP 35,000 - 40,000; Full time

Job summary

Reed in London is seeking an Office & Operations Coordinator to join a busy, family-like team in SE London (SE12). The role covers order processing, stock administration and logistics coordination with a focus on accuracy and excellent customer service.

The successful candidate will manage orders, stock records and deliveries while supporting import/shipping tasks and internal spreadsheets. Aiming for long-term stability within a trusted distributor.

Qualifications

• Experience in stock-focused, logistics, warehouse administration, wholesale, distribution or order-processing environments.
• Strong attention to detail and accurate data entry across systems.
• Comfort using Excel, Outlook and CRM/business systems to manage orders and inventory.

Responsibilities

• Process customer orders received via telephone and email.
• Enter orders onto internal systems and spreadsheets accurately.
• Prepare invoices, delivery notes and logistics documentation.
• Maintain stock records and monitor inventory levels.
• Coordinate deliveries and courier collections.
• Monitor warehouse stock movements and transfers.
• Support import and shipping administration.
• Update costings, margins and duty/tax spreadsheets.
• Respond to customer enquiries and assist with product requirements.
• Liaise with suppliers, transport providers and warehouse staff.
• Support general office administration and day-to-day operations.
• Assist with warehouse duties when required.

Skills

Order processing

Stock management

Logistics coordination

Customer service

Excel

CRM

Multitasking

Communication

Tools

Excel

Outlook

CRM/business systems

Job description

Job Description

Office & Operations Coordinator

South East London (SE12)

£35,000 - £40,000

Monday - Thursday 7:15am - 4:15pm | Friday 7:15am - 2:00pm (often earlier when workload permits)

About the Company

Our client is a long-established, family-run distribution business with an excellent reputation within its sector. Supplying products to commercial customers across the UK, they pride themselves on delivering exceptional service, maintaining strong customer relationships and creating a supportive working environment where employees tend to stay for many years.

They are seeking a reliable, detail-oriented individual to join their close-knit team on a long-term basis. This is a varied role combining order processing, stock administration, logistics coordination and customer service.

The Role

This is a busy, hands-on position where accuracy is essential. You will be responsible for processing customer orders, maintaining stock records, supporting logistics operations and ensuring customers receive excellent service.

Duties will include:

• Processing customer orders received via telephone and email.
• Accurately entering orders onto internal systems and spreadsheets.
• Preparing invoices, delivery notes and logistics documentation.
• Maintaining stock records and monitoring inventory levels.
• Coordinating deliveries and courier collections.
• Monitoring warehouse stock movements and transfers.
• Supporting import and shipping administration.
• Updating spreadsheets relating to costings, margins and duty/tax information.
• Responding to customer enquiries and assisting with product requirements.
• Liaising with suppliers, transport providers and warehouse personnel.
• Supporting general office administration and day-to-day operations.
• Assisting with warehouse duties when required.

What We're Looking For

The ideal candidate will have experience within stock-focused, logistics, warehouse administration, wholesale, distribution or order-processing environments.

You will ideally possess:

• Previous experience processing customer orders with a high degree of accuracy.
• Experience maintaining stock records, inventory data or product databases.
• Strong attention to detail, particularly when working with similar product names, SKUs or stock codes.
• Good working knowledge of Excel, Outlook and CRM/business systems.
• Experience coordinating deliveries, couriers or logistics activities.
• Strong organisational and administrative skills.
• Excellent communication and customer service abilities.
• The ability to prioritise and manage multiple tasks effectively.
• A practical, flexible approach and willingness to support different areas of the business.
• Experience within wholesale, distribution, imports, logistics or supply chain environments would be advantageous.

Additional Requirements

• Comfortable carrying out physical duties when required, including lifting and moving products weighing up to 18kg.
• Forklift experience would be advantageous but is not essential.
• Able to work the 7:15am start time.
• Looking for a stable, long-term opportunity within a supportive family-run business.

What's on Offer?

• Salary of £35,000 - £40,000.
• Friendly, supportive team environment.
• Genuine long-term career stability.
• Varied role with responsibility and autonomy.
• Excellent work-life balance.
• Early finishes when business levels allow.
• Opportunity to become a valued member of a well-established business.