Office Operations Coordinator

Boston Consulting Group; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm is seeking a Microsoft Cloud & Desktop Leader to manage the design and operations of cloud services. This role combines deep technical expertise with strong service outcomes across Azure and Microsoft 365. Responsibilities include defining service architecture, leading modernization efforts, and advising clients to enhance service quality. The ideal candidate will have excellent leadership skills and a focus on client satisfaction. This role offers the opportunity to work in a hybrid model within a supportive and innovative environment.

Benefits

Continuous learning and development

Positive work environment

Social and sporting activities

Qualifications

• Excellent leadership, team management, and coaching skills.
• Strong organizational, time-management, and communication abilities.
• Service-oriented mindset with focus on client satisfaction and operational excellence.

Responsibilities

• Define and oversee cloud and desktop service architecture.
• Align client solutions with best practices for scalability and security.
• Lead modernization efforts including cloud migrations.
• Serve as a technical advisor to clients.
• Implement cloud and endpoint security policies.

Skills

Leadership

Time management

Communication

Service orientation

Job description

We are seeking a versatile Microsoft Cloud & Desktop Leader to manage the design, deployment, and day‑to‑day operations of Microsoft Azure and Microsoft 365 (M365) solutions across a diverse managed services client base. This hybrid leadership role combines responsibility for cloud infrastructure, modern workplace services, and end‑user computing under a unified technical and operational umbrella.

This role combines deep technical expertise with a strong service‑outcome mindset. You will lead two core delivery areas: Azure Cloud Services – architecture, migration, automation, security, and cost optimization; and Microsoft 365 & Modern Desktop Services – Intune, Autopilot, Teams, Exchange Online, Windows endpoint management, and client support. You will guide teams, engage directly with clients, lead critical projects, respond to escalations, and help evolve the company's Microsoft‑focused service offerings.

Responsibilities

• Define and oversee cloud and desktop service architecture across Azure and M365 environments.
• Align client solutions with best practices for scalability, security, and cost‑efficiency.
• Lead modernization efforts including cloud migrations, hybrid identity, and desktop transformation.
• Azure Cloud Services Leadership
  • Monitor cloud environments using Azure Monitor, Log Analytics, and Advisor.
  • Manage cloud migrations from on‑premises or other platforms to Azure.
  • Support multi‑tenant Azure operations.
• Microsoft 365 & Endpoint Management
  • Oversee management and optimization of Microsoft 365 services: Exchange Online, Teams, SharePoint, OneDrive, and Defender.
  • Lead modern endpoint management using Intune, Autopilot, and Azure AD Join.
  • Automate endpoint provisioning, updates, and compliance using PowerShell and Endpoint Manager.
  • Ensure secure, consistent user experience across Windows 11 devices.
• Client Engagement & Service Delivery
  • Serve as a technical advisor to clients and internal leadership teams.
  • Lead onboarding and transformation initiatives for new and existing clients.
  • Ensure all services meet SLA targets and quality benchmarks across both cloud and desktop functions.
  • Manage escalations, complex incidents, and major technical issues across both platforms.
• Security, Governance & Compliance
  • Implement cloud and endpoint security policies, access controls, and threat protections.
  • Ensure regulatory compliance through secure cloud configurations and monitoring.
  • Oversee device encryption, MFA, DLP, and Conditional Access policies for endpoint and cloud environments.
• Team Leadership & Development
  • Lead and mentor teams of Azure engineers, M365 administrators, and desktop support specialists.
  • Manage resourcing, workloads, and shift schedules across cloud and end‑user support functions.
  • Conduct regular 1:1s, technical training sessions, and career development planning.
  • Promote knowledge sharing, documentation, and process maturity within the team.
• Service Innovation & Improvement
  • Continuously evaluate new Microsoft technologies and service models to improve efficiency and client value.
  • Help evolve internal service catalogs, automation frameworks, and standard operating procedures.
  • Standardize repeatable delivery patterns for deployments, onboarding, and optimization projects.

Qualifications

• Excellent leadership, team management, and coaching skills.
• Strong organizational, time‑management, and communication abilities.
• Service‑oriented mindset with focus on client satisfaction and operational excellence.
• Capable of balancing hands‑on execution with strategic oversight.

About the Company

Digital innovation is reshaping the insurance industry – we are making it happen. Charles Taylor InsureTech was established to help insurance businesses drive change through technology‑enabled solutions. We do not have a one‑size‑fits‑all approach or prescriptive methodology. We work consultatively with our clients to revitalise their operations, reinvent established processes, and implement future‑ready solutions that deliver measurable benefit and improve data‑driven decision making.

As a newly established business which is part of Charles Taylor Plc, we combine the agility of a start‑up with the security and scale of a corporate. The result is a pragmatic‑yet‑pioneering approach that we've used to help clients reimagine central market systems, launch self‑service digital insurance products, automate regulatory reporting requirements and more. We are very proud of the fact that nine out of ten of our people recommend Charles Taylor as a place to work. We pride ourselves on having a positive work environment where our people are empowered to make the best decisions and where learning is valued highly and shared across our business. We are very committed to ensuring our people are given continuous learning and development. As well as structured induction programmes and job training, we provide study support for relevant professional qualifications and have a Core Learning & Development Curriculum. Charles Taylor is a fun and inclusive place to work where people are truly valued and encouraged to enjoy a host of social and sporting activities available. Quiz nights, tennis tournaments, football matches and a range of other events take place throughout the year.

Equal Opportunity Employer

Here at Charles Taylor we are proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital / family status, race, religion, sex or sexual orientation. Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive and diverse culture and environment which we are proud to be a part of at Charles Taylor.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or any other protected status.