Office/Operations Assistant

Blade Access LTD; Bradford; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Company pension

Paid annual leave

Free on-site parking

Training and development

Career progression

Job summary

Blade Access Ltd in Bradford is seeking an organised Office Administrator / Operations Assistant to support the busy operations team. You will coordinate administrative tasks, maintain records, liaise with customers and suppliers, and help ensure hire operations run smoothly in a fast-paced environment.

The role offers progression into Transport/Operational Planner with full training on HGV/plant coordination, logistics and planning.

Qualifications

• Prior office administration or operations support experience.
• Strong communication, both written and verbal.
• Professional telephone manner and attention to detail.
• Ability to prioritise tasks and work under pressure.

Responsibilities

• Answer calls professionally and respond to enquiries.
• Update and maintain daily operational logs and records.
• Coordinate bookings, supplier and customer communications.
• Process invoices and assist with admin for deliveries and collections.
• Maintain organised filing systems and update internal systems.

Skills

Office administration

Organised

Customer service

Communication

Multitasking

Proactive attitude

Team player

Microsoft Outlook

Excel

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

The UK’s premier Access Platform specialist, Blade Access, is looking for a Office Administrator / Operations Assistant

Job Type: Full-time, Permanent

Salary: £26,000-£30,000 per year (depending on experience)

Hours: Monday to Friday, 8:00am – 5:30pm

Blade Access is a growing powered access hire company, supplying MEWPs and access solutions to customers across a wide range of industries. We pride ourselves on delivering a reliable, efficient and customer-focused service, ensuring our customers receive the highest standards of support from enquiry through to completion.

Due to continued growth, we are looking for an organised and proactive Office Administrator / Operations Assistant to join our busy operations team. This is a varied and fast-paced role where no two days are the same, making it ideal for someone who enjoys working under pressure, solving problems and keeping multiple tasks organised.

This position offers far more than a traditional administration role. You will gain valuable exposure to the operational side of the business, working closely with our planning team, suppliers and operators. For the right candidate, this role provides a genuine opportunity to progress into a Transport/Operational Planner position, with full training and support as you develop your knowledge of HGV/Plant coordination, logistics and operational planning.

The Role

You will play an important role in supporting the smooth day-to-day running of the business. Working alongside the operations team, you will coordinate administrative tasks, maintain accurate records, liaise with customers and suppliers, and help ensure our hire operations run efficiently.

Success in this role requires excellent organisational skills, the ability to prioritise a busy workload, confidence when communicating with customers and colleagues, and exceptional attention to detail.

Key Responsibilities

• Answer incoming telephone calls professionally and efficiently.
• Respond to customer enquiries via telephone and email.
• Update and maintain daily operational spreadsheets using Microsoft Excel.
• Process daily operational logs and maintain accurate records.
• Update internal systems with hire information, customer details and operational updates.
• Liaise with customers, suppliers, transport providers and field operatives.
• Coordinate hotel and accommodation bookings for operators when required.
• Assist with remote audits and compliance documentation.
• Prepare and process customer invoices accurately and efficiently.
• Support the scheduling and coordination of equipment deliveries and collections.
• Monitor outstanding paperwork and ensure documentation is completed correctly.
• Maintain organised electronic and paper filing systems.
• Assist the operations team with general administration and ad hoc duties.
• Provide excellent customer service and represent Blade Access professionally at all times.

About You

We’re looking for someone who is highly organised, motivated and enjoys working in a busy office environment. You’ll be confident communicating with people at all levels, comfortable managing multiple priorities, and take pride in producing accurate work.

• Previous experience in an office administration, operations support or customer service role.
• Excellent communication skills, both written and verbal.
• Professional and confident telephone manner.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise tasks and work effectively under pressure.
• Proficient in Microsoft Outlook, Excel and Word.
• Comfortable learning new software and internal systems.
• Able to work independently as well as part of a team.
• Positive attitude with a willingness to learn and develop.
• Experience within the powered access, plant hire, construction, transport or logistics industry.
• Experience using hire scheduling software.
• Knowledge of invoicing or general office accounts administration.

What We Offer

• Competitive salary of £28,000-£30,000, depending on experience.
• Company pension.
• Paid annual leave.
• Free on-site parking.
• Supportive and friendly working environment.
• Ongoing training and development.
• Genuine opportunities for career progression.
• The opportunity to develop into a Transport/Operational Planner role, gaining hands-on experience in logistics, vehicle scheduling and operational planning.

If you’re an organised and motivated individual looking to build a long-term career within a growing business, we’d love to hear from you. Whether you’re already experienced in administration or looking to develop your career within operations and logistics, Blade Access offers an excellent opportunity.

Functional Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.