Office Manager (Racing Sales - North)

Doncaster Racecourse and Exhibition Centre; Doncaster; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual passes to attend any of our 21+

Discounted food & ARC days out

Cycle to work scheme

Holiday allowance up to 28 days

Company life assurance scheme

Discretionary annual bonus schemes

Study support / study assistance

Job summary

Arena Racing Company in Doncaster is seeking a passionate Office Manager (Racing Sales) to lead the Sales Office team across seven racecourses and five greyhound tracks. Based at the Northern Sales Hub in Doncaster, you will drive outbound calls, enquiries, bookings and client accounts, ensuring data accuracy and reporting aligns with group standards.

You will collaborate with the Racing Sales Manager North to maximise revenue, optimise CRM usage (EMS), and streamline administrative workflows,

Qualifications

• Experience in sales operations or sales support leadership.
• Experience in a fast-paced environment (events, leisure, hospitality or similar).

Responsibilities

• Lead and coordinate the Sales Office team, setting clear expectations and driving performance.
• Oversee CRM (EMS), sales systems and data accuracy.
• Support Sales Executives to maximise revenue through effective processes and insight.
• Manage memberships, reporting and administrative workflows.
• Drive team activity (calls, enquiries, follow-ups) and maintain high service standards.
• Ensure compliance, consistency and smooth day-to-day operations.

Skills

Sales operations

Office management

CRM systems

Team leadership

Tools

EMS CRM

Job description

Doncaster Racecourse is a tradition that is hard to beat. Racedays at Town Moor have been drawing appreciative crowds for centuries and Doncaster has long been regarded as one of the finest racecourses in Europe and the best place for horse racing in Yorkshire.

After a £34 million redevelopment, racegoers can enjoy an amazing raceday experience at this world-class venue. At the heart of this new development is an impressive five-storey grandstand. The main stand includes stunning new private hospitality suites, a wide range of places to eat and drink, plus luxury dining experiences.

We are looking for a passionate and knowledgeable Office Manager (Racing Sales) to join our team!

About The Role

Based at the Northern Sales Hub in Doncaster, this role supports sales activity across seven racecourses and five greyhound tracks.

The Office Manager is responsible for the effective day-to-day management of the Racing Sales Office, predominantly leading on sales administration processes, ensuring systems, data, and reporting are accurate and well maintained for 12 venues. Working closely with the Racing Sales Manager North, the Office Manager will coordinate team activity to ensure outbound calls, enquiries, bookings, and client accounts are managed efficiently, consistently, and in line with group standards. By driving disciplined processes and system integrity, the role supports effective sales activity and maximises revenue delivery.

Key responsibilities of the Office Manager - Please see attached Job Description for further detail:

• Lead and coordinate the Sales Office team, setting clear expectations and driving performance
• Oversee CRM (EMS), sales systems and data accuracy
• Support Sales Executives to maximise revenue through effective processes and insight
• Manage memberships, reporting and administrative workflows
• Drive team activity (calls, enquiries, follow-ups) and maintain high service standards
• Ensure compliance, consistency and smooth day-to-day operations

What We’re Looking For

• Experience in sales operations, office management or sales support leadership
• Background in a fast-paced environment (events, leisure, hospitality or similar)
• Strong organisational and systems skills, with attention to detail
• Confidence working with CRM systems and supporting sales teams to hit targets

About Us And Work Perks…

Arena Racing Company is the UK’s largest racing group, with 21 venues spanning horse racing, greyhound racing, hotels, golf and events. We’re a diverse, fast-moving business where our people play a key role in delivering great experiences and driving commercial success.

Work Perks include:

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

We’re on a thrilling journey—and we’d love you to be part of it. Join a winning team, build your career, and help shape an exceptional workplace.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.