Racing Sales Office Leader

Doncaster-Racecourse; Doncaster; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Annual passes to venues

Discounted ARC days out

Cycle to work scheme

Holiday allowance up to 28 days

Life assurance scheme

Discretionary bonus schemes

Study assistance schemes

Job summary

Arena Racing Company, Doncaster, is seeking an Office Manager (Racing Sales) to oversee the Racing Sales Office across 12 venues. Based in Doncaster, you will drive sales administration, data integrity and reporting, coordinating activity with the Racing Sales Manager North to maximise revenue.

You will lead a team, ensure CRM and data accuracy, support Sales Executives, manage memberships and reporting, and uphold high service standards in a fast-paced hospitality environment.

Qualifications

• Experience in sales operations, office management or sales support leadership.
• Background in a fast-paced environment such as events, leisure, hospitality or similar.
• Strong organisational and systems skills with attention to detail.
• Confidence working with CRM systems and supporting sales teams to hit targets.

Responsibilities

• Lead and coordinate the Sales Office team, setting clear expectations and driving performance.
• Oversee CRM (EMS), sales systems and data accuracy.
• Support Sales Executives to maximise revenue through effective processes and insight.
• Manage memberships, reporting and administrative workflows.
• Drive team activity (calls, enquiries, follow-ups) and maintain high service standards.
• Ensure compliance, consistency and smooth day-to-day operations.

Skills

Sales operations

Office management

Sales support leadership

CRM systems

Tools

EMS CRM

Job description

Arena Racing Company, Doncaster, is seeking an Office Manager (Racing Sales) to oversee the Racing Sales Office across 12 venues. Based in Doncaster, you will drive sales administration, data integrity and reporting, coordinating activity with the Racing Sales Manager North to maximise revenue.

You will lead a team, ensure CRM and data accuracy, support Sales Executives, manage memberships and reporting, and uphold high service standards in a fast-paced hospitality environment.