Office Manager & PA - Windows & Doors Industry

Catering; Swindon; On-site; GBP 26,000 - 38,000; Full time

Job summary

Purely Recruitment is seeking an experienced Office Manager/PA for a permanent, full-time role in Swindon. You will oversee day-to-day office operations, manage orders, and provide support to the wider team in a fast-paced environment.

The ideal candidate will have experience in the windows/doors or home improvement sector, strong organisational skills, and proficiency with CRM systems and Microsoft Office. Salary is dependent on experience.

Qualifications

• Experience in the windows, doors or home improvement industry.
• Strong organisational and time management skills.
• Excellent attention to detail and accuracy.
• Confident handling multiple tasks in a fast-paced environment.
• Proactive, hands-on approach with problem solving.
• Strong communication and customer service skills.
• Confident using CRM systems and Microsoft Office.
• Able to work independently while supporting the wider office team.
• Team player who leads by example and is not afraid to get involved.

Responsibilities

• Oversee the day‑to‑day operations of the office.
• Ensure all orders are processed accurately and within required timescales.
• Act as a second pair of eyes, checking that office administration is completed correctly and to a high standard.
• Support and guide the office administration team to ensure workloads are managed effectively.
• Handle incoming customer enquiries via telephone and email, providing excellent customer service.
• Manage sales appointments, ensuring they are allocated efficiently.
• Schedule and coordinate remedial appointments and aftercare work.
• Monitor office workflows, identify any issues, and implement improvements where necessary.
• Work closely with directors, surveyors, installers and suppliers to keep projects moving smoothly.
• Provide PA support to the directors where required, helping to prioritise workloads and keep the business organised.
• Step in and assist with the day‑to‑day workload during busy periods to ensure the office continues to run efficiently.

Skills

Organisational skills

Time management

Attention to detail

Multi-tasking

Proactive problem solving

Communication skills

Customer service

Independent work

Team player

Leadership by example

Tools

CRM systems

Microsoft Office

Job description

Purely Recruitment is seeking an experienced Office Manager/PA for a permanent, full-time role in Swindon. You will oversee day-to-day office operations, manage orders, and provide support to the wider team in a fast-paced environment.

The ideal candidate will have experience in the windows/doors or home improvement sector, strong organisational skills, and proficiency with CRM systems and Microsoft Office. Salary is dependent on experience.