Office Manager & Front‑Of‑House Champion

Beal Homes; Hessle; In loco; GBP 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Beal Homes in Hessle is seeking an Office Manager to lead the day-to-day running of the Head Office. You will supervise Receptionist and Office Administrator(s), organise workflows, and ensure a welcoming, efficient environment across the business.

You will oversee front-of-house, manage calls and appointments, coordinate meetings, maintain records, support HR administration, and foster a proactive, customer-focused office culture within a growing family-owned housebuilder.

Competenze

• Energetic, enthusiastic, positive; takes ownership.
• Experience in office management, senior administration or team leadership.
• Experience managing or supervising others preferred.
• Strong leadership and people management; set clear expectations and organise workloads.
• Friendly, confident and professional with a focus on customer service.
• Excellent organisational and administrative skills; coordinate multiple priorities.
• Excellent communication, verbal and written; interact with colleagues at all levels.
• Professional and confident telephone manner.
• Strong IT skills, including Microsoft Office; learn company systems.
• Attention to detail and accuracy in manual and system-based work.
• Ability to multitask, prioritise workloads and adapt to changing demands.
• Remain calm, positive and professional under pressure.
• Proactive, solution-focused; use initiative to complete tasks.
• Strong teamwork and ability to build cross-department relationships.
• Respect for confidentiality and discretion with employee and HR information.
• Willing to provide hands-on support across reception and administration.
• Enthusiastic attitude and commitment to improving standards and guest experience.
• Reliable, punctual and well organised; meet deadlines.
• Professional and presentable for front-of-house office role.

Mansioni

• Take overall responsibility for the smooth and professional day-to-day running of the office, ensuring a welcoming, organised and efficient working environment.
• Manage, support and develop the Receptionist and Office Administrator(s), providing clear direction and setting expectations.
• Coordinate workloads and priorities across reception and office administration across the business.
• Ensure effective reception cover at all times, coordinating shared cover and hands-on support as needed.
• Maintain high standards across reception, front-of-house, meeting rooms and office areas.
• Ensure customers, visitors, suppliers and contractors receive a warm, professional welcome.
• Oversee management of incoming calls, enquiries, messages, post, parcels, deliveries and couriers.
• Oversee visitor appointments and meeting room bookings; ensure rooms are prepared.
• Maintain awareness of meetings and events; arrange hospitalities as required.
• Build strong relationships with colleagues across departments; handle enquiries efficiently.
• Provide general administrative support and assist with confidential tasks as required.
• Support coordination of internal meetings, company events, hospitality and other activities.
• Oversee ordering, monitoring and distribution of office supplies; manage stock and costs.
• Manage relationships with office suppliers and service providers; resolve issues promptly.
• Ensure records, databases and filing systems are accurate and secure.
• Prepare, review and format correspondence, reports and documents.
• Provide administrative support to HR: recruitment, onboarding and induction processes.
• Maintain accurate and confidential employee records; HR administration for absence, training and benefits.
• Assist with HR documentation; ensure confidentiality and approvals.
• Support onboarding and offboarding; coordinate with relevant departments.
• Handle sensitive information with confidentiality and discretion.
• Monitor standards, workloads and processes; identify efficiency improvements.
• Lead by example; promote high standards of customer service and teamwork.
• Support and develop direct reports through feedback and performance management.
• Ensure procedures are documented and followed for continuity.
• Collaborate with colleagues to identify admin requirements and provide practical support.
• Ensure duties align with company policies and standards; perform other duties as requested.

Conoscenze

Leadership

People management

Customer service

IT skills

Strumenti

Microsoft Office

Descrizione del lavoro

Beal Homes in Hessle is seeking an Office Manager to lead the day-to-day running of the Head Office. You will supervise Receptionist and Office Administrator(s), organise workflows, and ensure a welcoming, efficient environment across the business.

You will oversee front-of-house, manage calls and appointments, coordinate meetings, maintain records, support HR administration, and foster a proactive, customer-focused office culture within a growing family-owned housebuilder.