Office Manager Customer Success Specialist

Robert Bosch Group; Worthing; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in environmental monitoring is seeking an Office Manager / Customer Success Specialist for their Chichester location. This role involves administrative, financial, and operational tasks, ensuring exceptional customer support and efficient office management. The ideal candidate will be detail-oriented, skilled in communication, and experienced in accounting and customer service.

Benefits

Friendly working atmosphere

Competitive salary based on experience

Structured onboarding including a trip to Swiss headquarters

25 days holiday plus UK bank holidays

Qualifications

• Certified Business Administrator with accounting knowledge.
• Excellent communication and customer service skills.
• Detail-oriented and capable of multitasking across departments.

Responsibilities

• Provide professional support to customers and handle inquiries.
• Manage monthly returns, invoices, and supplier payments.
• Coordinate shipments and maintain customer data.

Skills

Communication

Teamwork

Customer Service

Attention to Detail

Education

Certified Business Administrator

Tools

Accounting Software

Windows Programs

Job description

Office Manager Customer Success Specialist

ELPRO is a Swiss-based, global solution provider for environmental monitoring for the pharmaceutical, life science, biotech, and healthcare industries. With innovative service models, state-of-the-art data loggers, SaaS platforms including data analytics, and GxP experts to support system integration, we ensure efficiency and compliance throughout the supply chain. Our sales and technical support offices are located in Switzerland, USA, Canada, UK, Germany, the Nordics, Benelux, Hungary, Singapore, and Japan. ELPRO is part of the Bosch Group.

We are seeking to expand our team at our Chichester location with a:

Office Manager / Customer Success Specialist

This role involves a wide range of administrative, financial, and operational tasks across business finance, accounting, HR, logistics, purchasing, compliance, and office management. The ideal candidate will be detail-oriented, capable of multitasking, and comfortable working across various departments.

Responsibilities include:

• Providing professional first contact support to customers, handling requests independently, and becoming knowledgeable about all ELPRO solutions.
• Offering technical support and training on our products.
• Assisting customers with installation, usage, and creating configuration profiles and documentation.
• Maintaining the Online Support Center.

Additional activities encompass:

• Business Finance & Accounting: managing monthly returns, UK expenses, credit card limits, supplier payments, invoices, and utility bills.
• Payroll, HR & Pensions: processing pay applications, purchase orders, verifying delivery notes, and managing sales orders and intercompany processing.
• Logistics & Stock Control: coordinating shipments, customs clearance, and documentation.
• ERP & Systems Maintenance: maintaining records, supporting compliance reporting, and bank reconciliations.
• Customer Service and Support: managing inquiries, supporting dealers, maintaining customer data, and assisting with onboarding and training of customers on ELPRO solutions.

We offer:

• A friendly working atmosphere with motivated colleagues
• Competitive salary based on experience
• Structured onboarding including a trip to our Swiss headquarters
• 25 days holiday plus UK bank holidays

Requirements include:

• Certified Business Administrator
• Accounting knowledge and experience with accounting software
• Excellent communication skills
• Teamwork and initiative
• Customer Service experience
• Proficiency in Windows programs
• Attention to detail and quality focus
• Flexible and trustworthy personality
• Language skills in Dutch, French, or German are advantageous