Customer Success Consultant- Fully Remote- United Kingdom

JR United Kingdom; London Fields; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the asset finance industry is seeking a passionate Customer Success Consultant to enhance customer satisfaction and retention. This fully remote role involves onboarding new clients, managing relationships, and ensuring effective use of technology solutions. The ideal candidate will have proven experience in customer success, strong communication skills, and a passion for helping customers achieve their goals.

Benefits

Competitive salary and benefits package

Opportunities for growth and development

Collaborative work environment

Work with cutting-edge technology

Qualifications

• Proven experience in customer success or related roles.
• Strong understanding of onboarding and relationship management.
• Ability to analyze data and identify trends.

Responsibilities

• Lead and manage the customer onboarding process.
• Conduct regular health checks and provide proactive solutions.
• Track and report on key customer success metrics.

Skills

Communication

Interpersonal Skills

Problem Solving

Organizational Skills

Data Analysis

Education

Microsoft Dynamics 365 Fundamentals (MB-910)

Microsoft Power Platform Certifications (PL-100, PL-400)

Tools

CRM Platforms

Job description

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Customer Success Consultant- Fully Remote- United Kingdom, London (West End)

Client:

Leasepath

Location:

London (West End), United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views: 3

Posted: 23.05.2025

Expiry Date: 07.07.2025

Job Description:

About Us:

At Leasepath, a Microsoft Business Applications Partner, we are a rapidly growing global provider dedicated to empowering Finance Institutions and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive, and Equipment Captive with leading technology solutions for Customer Engagement, Originations, and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power Platform gives it a strategic advantage in speed of delivery and constant innovation. Combine that with an energetic and caring team of professionals possessing highly relevant domain expertise. www.Leasepath.com

Leasepath provides financial services companies with the tools to increase sales, reduce risk, and improve efficiency and profits. Our products are Cloud-first and SaaS-only, and we deliver quality quarterly updates to all our customers. We have existing customers in North America, Europe, and Australia and are expanding our markets. We are a team of dedicated professionals who work hard, play hard, and support each other in a fast-growing organization.

Position Overview:

We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. You will work closely with our customers to ensure they achieve their business objectives through effective use of Leasepath.

Responsibilities:

• Customer Onboarding & Relationship Management: Lead and manage the customer onboarding process, ensuring a smooth transition for new clients and setting them up for success. Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and advocate.
• Customer Success & Health: Conduct regular health checks, evaluate customer usage, identify issues, and provide proactive solutions. Manage renewals, demonstrate ongoing value, and address customer concerns. Identify opportunities for expansion through upselling and cross-selling.
• Customer Feedback & Improvement: Gather and analyze customer feedback, identify areas for product and service improvements, and communicate insights to relevant teams. Develop and deliver training for effective adoption of new features and updates.
• Customer Support: Respond promptly to customer inquiries and cases.
• Reporting & Metrics: Track and report on key customer success metrics, providing insights and recommendations to improve satisfaction and retention.

Qualifications:

• Proven experience in customer success or related roles.
• Strong understanding of onboarding, relationship management, and renewal processes.
• Excellent communication, interpersonal, and presentation skills.
• Ability to analyze data and identify trends.
• Experience with CRM and customer success platforms.
• Strong problem-solving and organizational skills.
• Ability to work independently and as part of a team.
• A passion for helping customers achieve their goals.

Recommended Certifications:

• Microsoft Dynamics 365 Fundamentals (MB-910): Provides foundational understanding of Dynamics 365 modules, demonstrating broad platform knowledge essential for Customer Success Managers.
• Microsoft Power Platform Certifications (PL-100, PL-400): Skills in Power Apps, Power Automate, and Power BI for customizing D365 and creating customer-centric solutions, including automation and configuration of Customer Service solutions.

Benefits include a competitive salary and benefits package, opportunities for growth and development, a collaborative work environment, and the chance to work with cutting-edge technology and innovative products.