Office Manager

Crown Agents Bank; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Crown Agents Bank is seeking a Facilities Manager to oversee health and safety protocols, manage budgets, and ensure a safe and engaging work environment. The ideal candidate will have strong leadership and communication skills, with a focus on health and safety management. This role offers a hybrid working arrangement and a comprehensive benefits package.

Benefits

Contributory pension plan

Life Assurance (4x salary)

Group Income Protection

Private Medical Insurance

Discretionary bonus

Generous annual leave

Volunteering days

Access to a benefits platform

Qualifications

• Relevant experience in facilities management or similar role.
• Previous responsibility for Health & Safety management.
• Experience managing budgets.

Responsibilities

• Oversee health and safety protocols and staff welfare.
• Conduct risk assessments and manage facilities-related contracts.
• Coordinate deliveries and manage building security.

Skills

Leadership

Communication

Budgeting

Health and Safety Knowledge

Problem-Solving

Organizational Skills

Customer Service Orientation

Negotiation

Job description

Company Description

Crown Agents Bank is a rapidly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world through FX and payments technology. We are transforming payments and FX flows in emerging markets, reducing friction so that more money reaches those in need. Our solutions address challenges such as high costs, unreliability, and opacity in emerging markets payments, ultimately connecting hard-to-reach regions to global financial infrastructure with better prices and faster, more reliable settlement.

FX and cross-border payments are often complex and costly, especially in emerging markets. Crown Agents Bank (CAB) leverages its trusted relationships and extensive network, combined with innovative digital capabilities and cross-border transaction banking solutions, to enable fintechs, corporates, governments, development organizations, and banks to transfer money to, from, and across challenging markets.

Job Description

This role is vital to CAB’s performance and perception, reporting directly to the Head of COO Business Performance. The ideal candidate will be highly organized, an effective communicator at all levels, and able to remain calm under pressure. Responsibilities include overseeing health and safety protocols, ensuring staff welfare, and maintaining a safe, engaging, and supportive work environment. As the first point of contact for external clients and suppliers, professionalism and accountability are essential to embody CAB’s values and vision.

Responsibilities include:

1. Ensuring annual Fire Risk Assessments are conducted by external contractors and that recommendations are implemented.
2. Completing and reviewing Health & Safety assessments and policies annually.
3. Carrying out risk assessments related to maternity and other staff health considerations.
4. Conducting Health & Safety inductions for new staff.
5. Maintaining current certifications for Fire Marshals, First Aiders, and Mental Health First Aiders, arranging refresher courses as needed.
6. Recording accidents and near misses, following RIDDOR procedures when necessary.
7. Performing DSE assessments annually and addressing equipment requests.
8. Reviewing and updating Personal Emergency Evacuation Procedures (PEEP) forms biannually.
9. Managing building security, liaising with maintenance providers, and overseeing access controls and CCTV systems.
10. Coordinating deliveries, contractor onboarding, and security passes.
11. Managing facilities-related contracts, including negotiations, renewals, and compliance monitoring.
12. Processing purchase orders and invoices, monitoring the facilities budget, and conducting due diligence on quotes and invoices.
13. Planning and coordinating installations, refurbishments, and office moves.
14. Ensuring maintenance issues are addressed promptly and tracking resolution progress.
15. Participating in Business Continuity planning and meetings, focusing on building-related aspects.
16. Managing the operation of the café facilities and conducting periodic surveys.
17. Acting as the single point of contact for property management, security, loading bays, and tenant reception.
18. Attending tenant meetings and managing communication regarding rent, service charges, and other updates.
19. Supporting reception duties during high demand or special events, including covering when necessary.

Qualifications

Experience:

• Relevant experience in a similar role.
• Previous responsibility for Health & Safety management.
• Experience managing budgets.

Skills:

• Strong leadership and management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in budgeting and financial management.
• Knowledge of Health and Safety regulations and procedures.
• Problem-solving and decision-making skills.
• Ability to multitask and prioritize effectively.
• Strong organizational and planning skills.
• Customer service orientation.
• Attention to detail and high standards.
• Flexibility and adaptability.
• Strong negotiation and vendor management skills.

Additional Information

• Hybrid working arrangement.
• Contributory pension plan (employee 2%, employer 7%, with matching up to 5%/10%).
• Life Assurance (4x salary), Group Income Protection, Private Medical Insurance.
• Discretionary bonus, generous annual leave, volunteering days, and access to a benefits platform.