Office Manager

TN United Kingdom; Grantham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established financial services organization is seeking a competent Office Manager to support the Head of Lending. This role involves overseeing day-to-day operations, managing team performance, and ensuring all inquiries are handled efficiently. The ideal candidate will possess strong leadership and communication skills, with a proven ability to engage and influence team members. You will play a crucial role in fostering a collaborative team environment while supporting the growth and success of the Lending team. If you're proactive, adaptable, and have a knack for organization, this position offers an exciting opportunity to make a significant impact.

Qualifications

• Experience in Lending or financial services sector is desirable.
• Strong leadership and communication skills are essential.

Responsibilities

• Manage team diaries and holiday requests.
• Conduct regular 1:1 meetings with Case Managers.
• Provide exceptional administrative support.

Skills

Leadership

Communication Skills

Time Management

Organisational Skills

MS Office Proficiency

Adaptability

Relationship Building

Education

Experience in Lending or Financial Services

Tools

MS Office

Outlook

Job description

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Our client is a well-established Financial Services organisation, focused on delivering first charge and second mortgages.

They are looking for a competent Office Manager to support the Head of Lending in the day-to-day running of the team. The successful candidate will assist in leading the growing Lending team and support them in achieving their aims and objectives.

Responsibilities

• Ensuring that all enquiries are managed within agreed SLAs
• Organising team diaries, managing team cover and holiday requests
• Conducting regular 1:1 meetings with Case Managers
• Liaising with Training & Compliance to ensure all remedial work is completed
• Providing New Starter Orientation of the company
• Assisting the Head of Lending with reviewing and tracking team performance and training needs
• Handling ad hoc requests and tasks to ensure smooth department operation
• Providing exceptional administrative support
• Ensuring the team meets set targets on a monthly basis
• Promoting the ethics and guidance of the company

Knowledge, Experience & Key Skills

• Previous experience in Lending or within the financial services sector is desirable
• Leadership, communication skills, and role model capability
• Engaging and influential with a collaborative and inclusive style
• Excellent time management and organisational skills
• Ability to prioritise workloads, multi-task, and meet deadlines
• Proficient in MS Office and Outlook with previous relevant experience
• Proactive and adaptable to change
• Ability to positively influence others' behaviour
• Methodical, reliable, with attention to detail
• Confident verbal communication and relationship-building skills