Office Manager

ACTIVATE GROUP LIMITED; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as an Office Manager, where your organizational skills and attention to detail will play a key role in ensuring smooth operations. This dynamic role involves managing customer interactions, coordinating logistics, and overseeing administrative duties within a busy Bodyshop environment. With a commitment to employee wellbeing and career development, this innovative firm offers a supportive workplace culture and a range of attractive benefits. If you're ready to make a positive impact and grow with a top-ranked company, this opportunity is perfect for you.

Benefits

33 days holiday

Personal health cash plan

Enhanced maternity/paternity pay

Life assurance

Free breakfasts

Birthday surprises

Qualifications

• Strong attention to detail and excellent communication skills are essential.
• Proactive approach with strong organizational and time management skills.

Responsibilities

• Manage reception area and provide a positive customer experience.
• Coordinate logistics for collection/delivery service of courtesy cars.
• Ensure compliance with Health and Safety regulations.

Skills

Attention to detail

Communication skills

Computer literacy

Organizational skills

Time management

Proactive approach

Handling confidential information

Job description

Job Title: Office Manager

Department: Activate Accident Repair

Location: Mildenhall, Bury St Edmunds

We’re looking for an Office Manager to be part of our success story.

Benefits: Listed in the 2022 Sunday Times 100: Britain’s fastest-growing private companies. Great career development opportunities – grow with us.

About the role

To oversee administrative duties within the Bodyshop to ensure the smooth running of the site.

Key responsibilities

• Manage the reception area, greeting customers and providing a positive and welcoming experience.
• Deliver exceptional customer service.
• Coordinate and manage logistics of a collection/delivery service based on a large fleet of courtesy cars.
• Liaise with the workshop to determine vehicle completion times and delays, relaying any customer instructions regarding deadlines.
• Regularly update customers on the progress of their repairs.
• Conduct visual inspections of courtesy or customer vehicles to identify any accidental damage, preventing uninsured loss costs.
• Process payments and issue invoices.
• Act as an escalation point for Customer Service Advisors.
• Participate in daily production meetings, providing updates on vehicle delivery/collection status.
• Handle invoicing responsibilities.
• Support handling customer complaints in line with company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Ensure knowledge and compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Professional handling of issues that arise.
• Excellent communication skills across all channels, including telephone, email, and face-to-face.
• Computer literacy.
• Ability to understand, implement, and review complex processes.
• Proactive approach.
• Organizational skills for managing time and resources.
• Good time management and prioritization skills.
• Experience handling confidential information.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan (covering dental and optical checks).
• Enhanced maternity, paternity, adoption, and shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprises for everyone!

What you can expect from us

At Activate Group, supporting our team members is a top priority. Whether at our Halifax or Peterborough offices, on-site at AAR, or working from home, we provide support to help you succeed. We offer benefits prioritizing health and wellbeing, rewards like employee of the month, and perks such as free fruit and cereal.

About us

Recognized by the Sunday Times as one of the UK’s 100 fastest-growing private companies, employing over 700 staff nationwide. We collaborate with major UK fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax and Peterborough. We manage the entire repair process, from our own Activate Accident Repair body shops to a UK-wide network of independent repair partners.

Our purpose and values

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable, take initiative, work swiftly, and deliver quality.
• Strive for better – Be bold, challenge norms, and make continuous small improvements.
• Win together – Be a team player, celebrate collective wins, learn, and respect each other.