Office Manager

TN United Kingdom; Bury St Edmunds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an Office Manager to ensure smooth operations within their Bodyshop. This dynamic role involves managing reception, coordinating logistics, and overseeing customer interactions. With a focus on professional development, the company offers an environment where you can grow alongside a team dedicated to excellence. Join a fast-growing organization that values your contributions and provides a range of benefits to support your well-being and career progression.

Benefits

33 days holiday

Personal health cash plan

Enhanced parental pay

Life assurance

Free breakfasts

Birthday surprises

Qualifications

• Strong attention to detail and excellent communication skills required.
• Ability to manage time effectively and prioritize tasks.

Responsibilities

• Manage reception area and coordinate collection/delivery logistics.
• Update customers on vehicle repair progress and handle invoicing.

Skills

Attention to detail

Professional issue handling

Excellent communication

Process implementation

Proactive approach

Time and resource organization

Time management

Job description

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We're looking for an Office Manager to be part of our success story.

Highlights:

• Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
• Great career development opportunities – grow with us.

About the role

To oversee administrative duties within the Bodyshop to ensure the smooth operation of the site.

Key responsibilities

• Manage the reception area, greeting customers and providing a welcoming experience.
• Coordinate logistics for collection and delivery services using a large fleet of courtesy cars.
• Liaise with the workshop regarding vehicle completion times and delays; communicate any special instructions from customers concerning deadlines.
• Update customers regularly on the progress of their repairs.
• Perform visual inspections of courtesy or customer vehicles to identify any accidental damage, preventing uninsured loss costs.
• Process payments and issue invoices.
• Serve as an escalation point for Customer Service Advisors.
• Participate in daily production meetings, providing updates on vehicle delivery and collection statuses.
• Handle invoicing responsibilities.
• Assist in managing customer complaints in line with company policy.
• Adhere to all company policies, procedures, and service level agreements.
• Ensure compliance with Health and Safety regulations.

Skills and experience

• Strong attention to detail.
• Professional handling of issues as they arise.
• Excellent communication skills across all channels, including telephone, email, and face-to-face.
• Ability to understand, implement, and review complex processes.
• Proactive approach.
• Effective organization of time and resources.
• Good time management and prioritization skills.

Benefits

• 33 days holiday (including bank holidays).
• Personal health cash plan for dental, optical, and other health expenses.
• Enhanced maternity, paternity, adoption, and shared parental pay.
• Life assurance: three times basic salary.
• Free breakfasts and fruit.
• Birthday surprises for everyone!

What you can expect from us

At Activate Group, supporting our team members is a top priority. Whether you're at our Halifax or Peterborough offices, one of our AAR sites, or working from home, we'll provide the support you need to succeed.

We offer benefits prioritizing your health and wellbeing, along with rewards like employee of the month recognitions and perks such as free fruit and cereal.

About us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ over 700 team members nationwide.

We collaborate with some of the UK's largest fleets and insurance companies, supporting drivers involved in road incidents through our contact centres in Halifax and Peterborough.

We manage every step of the repair process, from repairs at our own Activate Accident Repair body shops to a UK-wide network of independent repair partners.

Our purpose and values

Purpose: Make someone's bad day better

Values:

• Make it happen – Be accountable, take initiative, work efficiently, and deliver quality.
• Strive for better – Be bold, challenge norms, and seek continuous improvement.
• Win together – Be a team player, celebrate collective success, and respect each other.