Office Coordinator

Chase Buchanan Group; London Borough of Southwark; Remote; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Employee assistance programme

Holiday entitlement and public holiday

Charity matching

Eye care vouchers

Job summary

Chestertons Estate Agency in London is seeking an Office Coordinator to join a dynamic lettings team. The role focuses on admin support, data entry, scheduling, and customer service within a busy estate agency environment.

You will manage client interactions, maintain accurate databases, coordinate viewings and office communications, and support marketing and reporting activities. The position is office-based with standard weekday hours.

Qualifications

• Dynamic individual with flair for exceptional customer service.
• Experience in fast-paced property lettings environment.
• Organised, detail-oriented with strong calendar management.

Responsibilities

• Document management: handle documentation related to property sales, including listings and pre-offer information.
• Data entry: update and maintain databases with client information and transaction records.
• Scheduling: coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence: manage emails, phone calls, and mail with timely responses.

Skills

Customer service

Data entry

Scheduling

Office administration

Communication

Tools

CRM Systems

Microsoft Office

Job description

Chestertons Estate Agency

Office Coordinator

Location: Surrey Quays

Hours: Office based Monday to Friday 9:00 am - 5:00 pm

Salary: £26,300 -£28,000

Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property lettings, we want to hear from you!

Overview of Key Duties:

Administrative Support

• Document Management: Handle documentation related to property sales, including listings and pre offer information.
• Data Entry: Update and maintain databases with property details, client information, and transaction records.
• Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
• Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.

Customer Service

• Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
• Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.

Sales Support

• Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
• Promotional Activities: Support marketing efforts, including preparing promotional materials and organising local events.
• Reporting: Generate and distribute sales performance reports to the management team.

Operational Tasks

• Office Management: Keep the office organized, stocked with supplies, and ensure a professional environment.
• Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
• Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.

Technology and Tools

• CRM Systems: Utilize CRM systems to track client interactions and manage data efficiently.
• Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.

About The Company

Campions:

Perks That Make a Difference:

Benefits:

Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.