Personal Assistant

Williams Lea; Manchester; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Dental Insurance

Cycle-to-work scheme

Life Assurance

Health Assessments

Job summary

Williams Lea in Manchester is seeking an experienced Personal Assistant to support a busy team of fee earners. The role involves managing complex diaries, coordinating meetings, drafting letters and reports, and assisting with billing and travel arrangements.

You will join a global provider of business-critical support services, with a hybrid working option after probation and 37.5 hours per week, Monday to Friday. Salary is £30,000 per year with benefits.

Qualifications

• Proven experience as a high level PA.
• Exceptional written and verbal communication.
• Proficient with Microsoft Office and standard office tools.
• Ability to manage complex diaries and scheduling.

Responsibilities

• Proactively managing complex diaries for partners and fee earners.
• Answering calls and taking detailed messages.
• Organising internal and external meetings and coordinating travel.
• Assisting with billing, credit control, and drafting letters/bills.
• Maintaining client records and CRM data accurately.
• Supporting document production and file management.

Skills

Diary management

High level PA

Written and verbal communication

Confidentiality

Multi-tasking

Team player

Education

None

Tools

Microsoft Office

Job description

Personal Assistant Salary: £30,000 per annum plus company benefits Location: Manchester, M2 2AW Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm with 1 hour unpaid break Work model: Potential for Hybrid working after 3 months (3 days office based, 2 days home based) Williams Lea seeks an experienced Personal Assistant to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

This role is to provide enhanced, proactive support to a busy team of sector fee earners enabling them to operate efficiently. The support provided needs to be seamless and of a high standard. The individual is expected to use a high degree of self-management and initiative and can maintain a high level of confidentiality. The Personal Assistant supports the Manchester office, working alongside another PA to provide support to 12 fee earners. Both PAs undertake Workflow Manager responsibilities, coordinating work across several sectors and contributing to a varied and dynamic workload. The role includes delegating, coordinating, and supervising document production, file management, and copying/scanning activities, which are primarily delivered by the relevant business support services, ensuring work is completed efficiently and to a high standard. The solicitors are based all over the country in offices such as London, Cambridge, Birmingham, Manchester, Leeds and Bath (which is the main hub for our client). At the Manchester office there would be the option of hybrid working after initial training/probation. This will be 3 days in the office and 2 days working from home.

Key responsibilities

Responsibilities include but are not limited to:

• Proactively managing complex diaries for both partners and fee earners
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Organising internal and external meetings
• Liaising with clients via email, telephone and in person and acting as a point of contact in keeping with the firm’s standards for client care
• Assisting fee earners in the billing and credit control process. Generating accurate billing reports, draft bills, and accompanying letters in a timely manner
• Assisting fee earners with finance tasks, namely requesting cheques, CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
• Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• Maintaining up to date client records on the firm’s client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm’s policy and processes
• Co-ordinating fee earner movements and making travel arrangements
• Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm’s policies
• Managing the process of submitting partner/fee earners expenses in a timely manner
• Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
• Managing the production of official documents including bundles, court papers, and relevant documents along with liaising with the Courts/Tribunals
• Actively participating in all relevant training
• Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/ high workload
• Assisting other members of the department, both proactively and at the request of the team leader and work effectively with other legal and support departments as required
• Any other relevant duties as reasonably requested by the fee earners or your line manager

Personal attributes

• Proven experience as a high level PA
• Exceptional standard of written and verbal communication
• Proficient multi-tasker
• Competent with the Microsoft Office suite
• Team player
• Excellent interpersonal skills
• Solutions focused
• Have a high level of confidentiality and integrity
• Exceptional attention to detail

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time and fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address).

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Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.