Office and Systems Manager

York Carers Centre; York and North Yorkshire; Hybride; GBP 24 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Friendly environment

Hybrid working

Learning & development

Pension scheme

Résumé du poste

York Carers Centre is seeking an experienced Office Manager to oversee the day-to-day running of our busy city centre office and contribute to developing systems and procedures. This senior role requires drive, excellent communication, management experience, and the ability to empathise with vulnerable clients.

You will lead the Reception/Admin Team and volunteers, and provide admin support to senior staff.

Qualifications

• Experience managing CRM systems (Charitylog) and data reporting to funders.
• Experience dealing with external stakeholders in the voluntary sector.
• Health and Safety and GDPR data compliance responsibility.
• Strong IT skills and ability to develop CRM systems; analytical skills.

Responsabilités

• Oversee day-to-day running of busy city centre office.
• Manage the Reception/Admin Team and volunteers.
• Provide admin support to senior staff.
• Develop and maintain CRM systems and reports for funders.

Connaissances

Highly organised

Communication skills

Management experience

Supervisory experience

Empathetic approach

IT skills

CRM experience

SharePoint

Office 365

Data analysis

Reporting to funders

Stakeholder engagement

GDPR compliance

Health and Safety

Outils

Charitylog CRM

SharePoint

Office 365

Description du poste

York Carers Centre is an independent charity supporting unpaid carers in York.We are seeking to recruit a highly organised and experienced Office Manager to join our friendly dedicated team to oversee the day to day running of our busy city centre office alongside taking an active role in the development of systems and procedures.

This senior role requires drive and enthusiasm, excellent communication skills, management and supervisory experience and a professional confident approach together with an ability to empathise with vulnerable clients. The post-holder will manage the Reception/Admin Team and volunteers and provide a range of administrative support to senior staff.

The successful candidate will have overall responsibility for key areas of work including our customer relationship management system (CRM), currently Charitylog, asset management and supporting staff with SharePoint and Office 365. Duties will also involve collating, analysing and interpreting data to produce effective and consistent reports and outcomes to funders alongside recommendations for development.

Experience of dealing with external stakeholders, preferably within the voluntary sector, with confidence and diplomacy will be required. The role is also responsible for Health and Safey and data compliance (GDPR), including when teams are working with external partners.

This varied and challenging role demands a pro-active resourceful individual who is a good team player, with an ability to work under pressure, managing competing priorities while maintaining a high degree of accuracy and attention to detail. Excellent IT skills, significant experience of developing CRM systems and good numerical and analytical skills are essential.

In return we’ll offer you:

• The opportunity to make a notable contribution to our work in making a difference to the lives of carers in York
• A friendly supportive working environment
• Great flexible hybrid working options
• Learning and development opportunities
• Contributory pension scheme

The post is subject to an enhanced DBS check.

We particularly welcome applications from people with their own caring experience.

We are committed to equal opportunities for all and would especially welcome applications from people with ethnically diverse backgrounds.

Unfortunately, due to the number of applications we receive we cannot respond to every application individually. If you have not heard from us within two weeks of the closing date, then your application has been unsuccessful.

If you are not appointed, your application will be destroyed after six months following the recruitment process.

£30,024 per annum (Actual salary is £24,343 working 30 hours per week)

Hours

30.00

03-11-2026

Job attachments

Recruitment_Information_Pack_Office_and_Systems_Manager_Oct_26.docx