Office Administrator & Receptionist

The Elms Academy; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

The Elms Academy is seeking an Office Administrator & Receptionist in Greater London. This full-time, permanent role operates term-time only (42 weeks/year) and involves front-of-house duties, routine administration, and close collaboration with the Office Manager to ensure smooth daily operations.

You will need GCSEs including Maths and English, strong Microsoft Office skills, and a customer-focused approach. Experience in education is advantageous.

Qualifications

• GCSEs including Maths and English are essential.
• Experience in administrative or reception roles is desirable.
• Proficiency in Microsoft Office applications is required.

Responsibilities

• Serve as first point of contact for visitors, parents, pupils, staff and external stakeholders.
• Support day-to-day academy administration and assist the Office Manager with delegated tasks.
• Ensure administrative processes are completed accurately and efficiently.

Skills

MS Office

Administrative skills

Education

GCSEs including Maths and English

Job description

Job Title:

Office Administrator & Receptionist

Required:

4th January 2027

Contract:

Permanent, term time only 42 weeks/year (39+3 weeks)

Working Hours:

Full time

Salary:

£29,438.96 pro-rata from FTE salary of £31,680

Accountable to:

Office Manager

About the Role:

We are looking for a professional, organised, and friendly Office Administrator & Receptionist to join our Academy team. As the first point of contact for visitors, parents, pupils, staff, and external stakeholders, you will provide a welcoming and professional front-of-house service while supporting the smooth day-to-day running of the Academy. Working closely with the Office Manager, you will assist with Academy-wide administration, undertake delegated tasks, manage enquiries, and ensure that administrative processes are completed accurately and efficiently. This is a varied role that requires excellent organisational skills, attention to detail, and a commitment to delivering outstanding customer service.

About You:

You are a highly organised and approachable individual with excellent communication and interpersonal skills. You enjoy working in a busy environment, are able to manage multiple priorities effectively, and take pride in providing a high standard of customer service. You will be confident using Microsoft Office applications, have strong administrative skills, and be able to handle sensitive information with discretion and professionalism. A positive attitude, a proactive approach, and the ability to build strong relationships with pupils, parents, colleagues, and visitors are essential for success in this role. Previous experience in an administrative or reception role is desirable, and experience within an educational setting would be an advantage.

This role requires a proactive, reliable, and adaptable team player who can work both independently and collaboratively. A commitment to supporting students’ learning and development is key, along with a willingness to share knowledge, take part in further training, and go the extra mile to enrich students’ experiences. A GCSE-level education including Maths and English is essential.

Safeguarding information: United Learning - The Elms Academy are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. An Enhanced Disclosure and Barring Service check is required for all successful applicants

UNITED LEARNING is a subsidiary charity of the not-for-profit charity, the United Church Schools (UCS) and shares with it the objective of managing schools which offer students a high-quality education based