Office Administrator (London)

Tarisio; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at a leading international venue for fine stringed instruments as an Office Administrator. This role offers a unique opportunity to engage with clients and manage front desk operations while being part of an exciting industry that combines classical music, fine art, and auctions. You will be the first point of contact, ensuring a warm and professional environment for our clientele. With opportunities for growth and collaboration across our London and Berlin offices, this position is perfect for a highly organized individual with a passion for music and exceptional customer service skills. Embrace the chance to develop a broad skillset in a creative and supportive atmosphere.

Benefits

Annual Discretionary Performance Bonus

28 Days Vacation

Summer Fridays

Christmas Break

Qualifications

• Experience in client services or hospitality is essential.
• Strong communication and organizational skills are critical.

Responsibilities

• Manage client relations and provide excellent customer service.
• Handle office administration and support auction processes.

Skills

Customer Service

Time Management

Communication

Organizational Skills

Problem Solving

Adaptability

Fluency in English

Education

Experience in Client Services or Hospitality

Experience in Related Industry

Tools

Office Software

Shipping Management Tools

Job description

Position: Office Administrator
Reports to: General Manager & Head of Auctions
Location: 12 Park Square West, London (on-site)
Contract: Full-time (40hrs per week), Permanent
Salary: £25,000 – £35,000 per annum commensurate with experience
Hours: 10am-6pm Monday-Friday (TOIL compensation for occasional evening/weekend hours)

Overview

Tarisio is the leading international venue for fine stringed instruments and bows with offices in London, Berlin and New York. We are a close-knit group of creative people and look forward to having a like-minded individual join us. This position is an ideal opportunity for a driven and highly-organised individual wishing to develop a broad skillset within a unique and exciting industry which encompasses classical music, fine art & antiquities, and auctions.

Job Role

Working closely with the General Manager, the Office Administrator will contribute to the success of the London office by organising and coordinating client services, managing the front desk, and handling office administration. As the first point of contact for buyers and sellers, the Office Administrator will also develop and maintain positive relationships with our clients. This is a role with plenty of opportunities for growth within the organisation, working with the London and Berlin teams to ensure all administrative requests are understood and fulfilled.

Key Responsibilities

Client Liaison
– Representing Tarisio to our global clientele, providing excellent customer service
– Serving as brand ambassador for Tarisio, always portraying a warm, hospitable demeanour
– Fielding all enquiries; managing the company’s telephone and email account

Administrative duties / Front of House
– Receiving visitors at the front desk and engaging enquiries destined for sales staff and specialists
– Handling client, shipping and premises-related admin
– Booking shipments in compliance with domestic and international shipping/customs requirements (using couriers such as FedEx, UPS and DHL)
– Other administrative duties as may be reasonably assigned by senior management in London or Berlin

Auctions and Private Sales
– Organising workflow to meet deadlines within a cyclical rhythm of auctions 2-3 times per year
– Preparing/producing publicity materials eg. bespoke sale dossiers, newspaper advertisements, mailers
– Organising evaluation days, including hotel booking and inventory logistics
– Administrative support for the Head of London and specialists

Personal Specifications (desired)

Experience in client services or hospitality
Experience within a related industry or similar company
Experience handling stringed instruments
Fluency in English (foreign language skills a plus)
Strong customer service ethics and high expectations for quality of service
Excellent written and verbal communication
Excellent time management skills, organisation and attention to detail
Adaptability in an ever-changing and fast-paced work environment
Sound judgement and problem-solving skills, with an ability to remain calm under pressure
Ability to drive proactive communication
Flexibility to work independently and as part of a team
Love of music and familiarity with the classical music industry

Annual Discretionary Performance Bonus Plan
Generous vacation and leave policies: 28 days vacation; “Summer Fridays” (half day Friday during summer months); closed office for Christmas break

Application Instructions

All applicants must have the right to work in the UK.

Please send a CV together with a short cover letter explaining why you think you are an ideal candidate for this role to [e-mail].
You will need to include “Office Administrator – London” in the subject line of your email, as well as the name and contact details of a referee.