Office Administrator/Customer Service

JAM Recruitment Ltd; Warrington; On-site; GBP 26,093 - 35,302; Full time

Job summary

JAM Recruitment Ltd in Warrington is seeking an Office Administrator/Customer Service Adviser to join a small team supporting the UK’s leading commercial wholesaler of refrigeration and climate control equipment. This full-time, temporary-to-permanent role runs Monday to Friday 07:30–17:00, with a salary of £13.89 per hour.

You will handle inbound calls, process orders and quotes, update client records and manage correspondence.

Qualifications

• Experience in a similar administrative or customer-facing role.
• Excellent written and verbal communication.
• Friendly telephone manner and professional attitude.
• Able to work as part of a small team and independently.

Responsibilities

• Answer inbound telephone calls.
• Process customer orders and quotes; resolve queries.
• Update customer information and maintain records.
• Manage incoming and outgoing post and general correspondence.
• Support data entry and archiving; ensure confidentiality.
• Assist with other administrative tasks to ensure smooth office operation.
• Keep the office tidy and organised.

Skills

Strong communication

Attention to detail

Multitasking

Customer-facing experience

Tools

MS Office

Job description

As Office Administrator/Customer Service based in Warrington (WA1), you will join a small team supporting the UK’s leading commercial wholesaler of refrigeration and climate control equipment. This full-time, temporary-to-permanent role runs Monday to Friday, 07:30–17:00, paying £13.89 per hour (£30,697 annual equivalent). Your primary responsibilities include answering inbound calls, handling customer orders, processing quotes, resolving queries, and performing general office duties such as updating client records and managing correspondence. Strong communication skills, attention to detail, and the ability to multitask are essential. Prior experience in a customer-facing or administrative position is beneficial for this varied, office-based role.

Job Title: Office Administrator/Customer Services Location: Woolston, Warrington (WA1) Salary: £13.89 per hour Hours: Monday- Friday 07:30- 17:00 Contract: Temporary- permanent Our client is the UK’s leading commercial wholesaler of refrigeration, air conditioning, and climate control equipment. They are seeking a professional Office Administrator/Customer Service Advisor to join their team. Working within a small team, you will be responsible for answering calls from customers and dealing with customer orders including quotes, queries, and other general office duties.

• Answer incoming telephone calls.
• Dealing with customer queries.
• Updating customer information and details.
• Manage incoming and outgoing post.
• Assist with data entry and maintaining company records.
• Ensure confidential information is handled securely and in accordance with company procedures.
• Support colleagues with general administrative tasks to ensure the smooth running of the office.
• Maintain a tidy and organised office environment.
• Assist with document archiving and record retention procedures.

The successful Office Administrator/Customer Service will have the following skills:

• Experience working within a similar role previously.
• Good communication skills both written and verbal.
• Friendly telephone manner.
• Assisting with other workloads as and when required.
• Ability to work well as part of a small team as well as individually.
• Computer literate.