Service Administrator

Flannery Plant Hire (Oval) Ltd.; Wembley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days annual leave + bank holidays

Training programs and workshops

Confidential support services

Safety and Eco-friendly environment

Access to latest plant & machinery

Recognition programs

Job summary

Flannery Plant Hire is seeking a highly organised Service Administrator to support the service department, coordinating plant maintenance, repairs and compliance, and maintaining accurate service records. You will work with engineers, depot staff, and customers to deliver top-quality administrative support.

The role requires strong organisational and communication skills, IT proficiency, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Previous admin role in plant hire or construction preferred.
• Strong organisational skills and time management.
• Excellent written and verbal communication.
• Proficient with MS Office and service management systems.

Responsibilities

• Provide administrative support to Service and Workshop teams to ensure efficient day-to-day operations.
• Schedule and record routine maintenance, inspections, and repairs for all plant and equipment.
• Act as the first point of contact for internal and external service enquiries.
• Maintain and update service records, job sheets, and compliance documents.
• Liaise with engineers to ensure job completion and accurate reporting.
• Track service schedules and issue reminders for planned maintenance.
• Process purchase orders, invoices, and warranty claims.
• Maintain accurate records of equipment service histories, compliance certificates, and parts usage.
• Ensure all plant and equipment remains compliant with safety and regulatory standards.
• Support depot operations with general administrative tasks as required

Skills

Administrative experience

Organisational skills

Communication skills

IT literacy: MS Office

Service management systems

Multitasking

Problem solving

Job description

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

Role Overview

We are seeking a highly organised and proactive Service Administrator to join our dynamic team. This role plays a key part in supporting the service department, ensuring the smooth coordination of plant maintenance, repairs, and compliance. You will work closely with engineers, depot staff, and customers to maintain efficient and accurate service records while providing top-quality administrative support.

Key Responsibilities

• Provide administrative support to the Service and Workshop teams to ensure efficient day-to-day operations.
• Schedule and record routine maintenance, inspections, and repairs for all plant and equipment.
• Act as the first point of contact for internal and external service enquiries.
• Maintain and update service records, job sheets, and compliance documents.
• Liaise with engineers to ensure job completion and accurate reporting.
• Track service schedules and issue reminders for planned maintenance.
• Process purchase orders, invoices, and warranty claims.
• Maintain accurate records of equipment service histories, compliance certificates, and parts usage.
• Ensure all plant and equipment remains compliant with safety and regulatory standards.
• Support depot operations with general administrative tasks as required

Skills & Experience

• Previous experience in an administrative role, ideally within plant hire, construction, or a similar technical environment.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Good IT literacy, including Microsoft Office (especially Excel) and service management systems.
• Ability to work in a fast-paced environment and handle multiple priorities.
• A proactive, problem-solving approach with strong attention to detail.

What We Offer:

• We offer a highly competitive salary and package that reflects your skills and experience.
• Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
• Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
• Access to free, confidential support services for personal and work-related issues.
• Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
• Work with the best and latest plant and machinery in the industry.
• Be part of a supportive and collaborative team that values each member’s contribution.
• Acknowledge and reward outstanding performance and dedication with various recognition programs.

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognize that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."