Ocean Import Operator & Pricing Coordinator

Confidential; Greater London; On-site; GBP 38,000 - 43,000; Full time

Job summary

Confidential is seeking an experienced Ocean Import Operations and Pricing Coordinator to join our Heathrow-based team. You will manage end-to-end ocean imports, coordinate with overseas agents and carriers, and support the commercial team with competitive pricing and quotations.

Responsibilities include arranging customs clearance, preparing documentation, monitoring shipments, and maintaining carrier relationships to ensure cost-effective, compliant delivery.

Qualifications

• Proven experience in ocean import operations and pricing.
• Ability to prepare quotations and tender submissions.
• Strong negotiation and analytical skills.
• Excellent communication with carriers, agents, and customers.

Responsibilities

• Manage end-to-end ocean import shipments from booking through delivery.
• Coordinate with overseas agents, shipping lines, hauliers, warehouses and customers.
• Monitor shipment progress and provide timely updates to clients.
• Arrange customs clearance and ensure UK import compliance.
• Prepare and review shipping documentation.
• Resolve delays, discrepancies and service issues.
• Maintain accurate shipment records in the freight management system.
• Verify supplier invoices and approve operational costs.
• Promote use of Cargowise functions for quotations to support paperless operations.

Skills

Ocean freight

Pricing negotiations

Carrier rate management

Customer communication

Supplier relationship

Tools

Cargowise

Job description

Our client is looking for an experienced ocean import & pricing coordinator. Location is Heathrow Salary £38-43k

Outline of the role :

Manage import sea freight shipments from origin to final delivery while supporting the commercial team with ocean freight pricing, quotations, and carrier rate management. The successful candidate will ensure efficient shipment execution, maintain strong relationships with carriers and suppliers, and provide competitive pricing solutions to customers.

Ocean Import Operations

• Manage end-to-end ocean import shipments from booking through delivery.
• Coordinate with overseas agents, shipping lines, hauliers, warehouses, and customers.
• Monitor shipment progress and proactively communicate updates to clients.
• Arrange customs clearance and ensure compliance with UK import regulations.
• Prepare and review shipping documentation
• Resolve shipment delays, discrepancies, and service issues.
• Ensure all operational files are completed accurately and within company KPIs.
• Maintain accurate shipment records in the freight management system.
• Verify supplier invoices and approve operational costs.

Pricing & Commercial Responsibilities

• Prepare competitive ocean freight import quotations for customers and sales teams.
• Negotiate rates with shipping lines, NVOCCs, and overseas agents.
• Maintain carrier tariffs, contract rates, and surcharge updates.
• Analyse market conditions and carrier pricing trends.
• Support tender submissions and customer RFQs.
• Calculate freight costs, local charges, customs fees, and delivery costs.
• Ensure pricing accuracy and profitability targets are achieved.
• Develop and maintain relationships with carriers and service providers.
• Promote use of Cargowise functions for quotations to help towards paperless operations