Ocean Import Operations Account Manager

WR Logistics; Manchester; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Profit Share Scheme

Annual Bonuses

Enhanced Benefits Package

Job summary

WR Logistics in Manchester is seeking an experienced Ocean Import Operations / Account Manager. This role supports a portfolio of import shipments, ensuring high service standards and effective stakeholder communication.

Hybrid role (2 days home, 3 in the office) with a salary up to £36,000 depending on experience and a strong benefits package including profit share and annual bonuses.

Qualifications

• Experience in ocean import operations and freight forwarding.
• Strong ability to manage customer portfolios and expectations.
• Knowledge of end-to-end shipment handling and document control.

Responsibilities

• Manage end-to-end ocean import shipments from booking to delivery.
• Coordinate sea freight movements with overseas agents, lines, hauliers and customers.
• Handle import documentation and ensure timely processing.
• Arrange customs clearance and final delivery.
• Monitor shipments and proactively resolve delays or issues.

Skills

Ocean imports

Account management

Customer relations

Logistics coordination

Job description

Ocean Import Operations / Account Manager

Location: Wythenshawe, Manchester

Salary: Up to £36,000 + potentially more depending on experience

Contract: Full-time permanent Monday to Friday

Hybrid: 2 days working from home 3 in the office

Holiday: 25 days + Bank Holidays

Additional Benefits: Profit Share Scheme + Annual Bonuses + Enhanced Benefits Package

The Opportunity

We are currently recruiting on a confidential basis for an established and highly regarded freight forwarding business based at their head office in Wythenshawe, Manchester.

This is an excellent opportunity for an experienced Ocean Import Operator / Account Manager to join a stable and growing forwarding business where there is genuine scope to build a long-term career.

The successful candidate will ideally have a minimum of 2 years' experience within freight forwarding, with a strong background in import operations, particularly sea freight. Experience across road freight and UK delivery operations would also be highly advantageous.

The Role

As an Ocean Import Operations / Account Manager, you will be responsible for managing a portfolio of import shipments and customers, ensuring freight is handled efficiently, accurately and to the highest possible service standards.

Your responsibilities will include:

• Managing end-to-end ocean import shipments from booking through to final delivery.
• Coordinating sea freight movements with overseas agents, shipping lines, hauliers and customers.
• Managing import documentation and ensuring shipments are processed efficiently.
• Arranging and coordinating customs clearance and final delivery.
• Monitoring shipment progress and proactively dealing with delays or operational issues.
• Acting as a key point of contact for customers throughout the shipment lifecycle.
• Building and maintaining strong customer and supplier relationships
• Strong experience handling ocean/sea freight imports.
• Experience coordinating shipments from origin through to final delivery.
• Experience dealing with shipping lines, overseas agents, hauliers and customers.

What's on Offer?

This is a genuine opportunity to join an established forwarding business with a strong long-term outlook and a package designed to reward performance and commitment.

Salary up to £36,000, with flexibility for the right candidate.

• Profit Share Scheme.
• Performance-related bonuses.
• 25 days' annual leave + Bank Holidays.
• Hybrid working - 2 days from home per week.