Ocean Import Freight Forwarder

Ceva Logistics; Quorn; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Holiday entitlement

Pension & Life Assurance

Employee discounts platform

Job summary

CEVA Logistics in Ashby-de-la-Zouch is seeking an Ocean Import Freight Forwarder to manage end-to-end ocean import shipments, from booking through to final delivery, while delivering excellent customer service. You will own allocated shipments, coordinate with internal teams and external partners, monitor progress, and ensure documentation is up to date.

You will support customs clearance, handle enquiries and billing with a solutions-focused approach, and contribute to KPI achievement and

Qualifications

• Proven ocean import experience and knowledge of freight forwarding processes.
• Ability to work in a fast-paced ocean or multimodal environment and manage multiple priorities.
• Strong communication skills and customer service orientation.

Responsibilities

• Manage end-to-end ocean import shipments from booking to final delivery.
• Own allocated shipments and customers, coordinating with internal teams and external partners.
• Coordinate transport and services, support customs clearance, and identify issues affecting delivery.
• Handle enquiries, quotations, claims and complaints with a solutions-focused approach.
• Review charges, duties, VAT and fees; ensure correct invoicing and financial accuracy.
• Support Ocean team KPIs and contribute to continuous improvement initiatives.

Skills

strong communicator

IT literate

proactive problem solver

collaborative team player

Tools

CargoWise

Job description

CEVA Logistics is looking for a dynamic Ocean Import Freight Forwarder to join our Ocean Freight team in Ashby-de-la-Zouch. This role plays a critical part in managing end-to-end ocean import shipments, ensuring efficient and cost-effective delivery solutions while providing excellent customer service. You will act as a key point of contact for customers, coordinating shipments, proactively resolving issues and maintaining strong working relationships across the business and with external partners.

We are offering a salary of up to £35,000, dependent on experience, along with the opportunity to work on a hybrid basis, with a minimum of three days per week in the office.

WHAT ARE YOU GOING TO DO?

Reporting into the Ocean Import Supervisor, you will play a key role in managing and coordinating end-to-end ocean import shipments from booking through to final delivery. You will take ownership of your allocated shipments and customers, working closely with internal teams, overseas colleagues, suppliers and external partners to ensure smooth operations, full visibility and excellent service throughout the shipment lifecycle.

You will manage shipment bookings, monitor progress and maintain accurate documentation and system updates, ensuring all activity is completed in line with company procedures and relevant regulatory requirements. This will include coordinating transport and associated services, supporting customs clearance where required, and proactively identifying and resolving any issues that could impact delivery or customer expectations.

Acting as the primary point of contact for your allocated customers, you will manage enquiries, quotations, requests, claims and complaints with a solutions-focused approach, building strong relationships and delivering a consistently high level of service. You will also take responsibility for cost control and financial accuracy, reviewing charges, duties, VAT and associated fees where applicable, while ensuring shipments are invoiced and managed correctly. Alongside your day-to-day responsibilities, you will support the wider Ocean team in achieving operational KPIs and contribute to continuous improvement initiatives that enhance efficiency, service delivery and the overall customer experience.

Our ideal candidate will have proven ocean import experience, ideally gained within a freight forwarding or logistics operation. You will have strong knowledge of freight forwarding processes, particularly ocean freight activities, and will be comfortable working in a fast-paced ocean or multimodal environment while confidently managing multiple priorities. You will be a strong communicator, capable of building effective relationships both internally and externally while delivering a high standard of customer service.

You will be a proactive problem solver with a logical approach, able to prioritise your workload while maintaining a high level of accuracy and efficiency. Being a collaborative team player is essential, alongside the ability to work independently when required. You will also be IT literate, with the ability to use Microsoft Office packages and freight management systems. Experience using CargoWise would be advantageous.

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

• competitive annual leave entitlement with a fantastic holiday buy scheme
• pension and life assurance
• access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.

Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland. IND2