Air Export Supervisor

American President Lines; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

CEVA Logistics is recruiting an Air Export Team Leader for our London Skyline Office to drive operational excellence in air exports and deliver first-class service to customers. You will oversee the day-to-day export operation, coach a team of export coordinators, ensure shipments meet airline timelines and customer deadlines, and act as a key escalation point with customers and partners.

This hands-on leadership role requires strong airline compliance knowledge, cargo handling, and export

Qualifications

• Proven air export operations experience in freight forwarding or logistics.
• Previous team leadership or supervisory experience with coaching and mentoring.
• Strong understanding of airline requirements, cargo handling, export documentation, and compliance incl. DG, customs, security.
• Experience with freight-based systems and airline portals.
• Residence in the UK for at least 5 years due to security clearance requirements.

Responsibilities

• Lead, coach, and develop a team of export coordinators to deliver high-quality performance.
• Manage daily workloads ensuring shipments meet airline timelines and customer deadlines.
• Act as the primary escalation point for key customers, resolving issues quickly and professionally.
• Oversee export documentation including checks, invoices, and customs declarations.
• Coordinate with airlines, general sales agents, and handling agents to secure bookings and manage uplift.
• Ensure full compliance, security and regulations are managed and administered.
• Monitor KPIs and implement corrective actions to improve service and operational performance.
• Identify and drive continuous improvements across processes and service delivery.
• Support onboarding, training, and ongoing development of team members.
• Work closely with internal teams across warehouses, import, finance, and customer service.

Skills

Air export operations

Team leadership

Customer escalation handling

Regulatory compliance knowledge

Tools

Freight systems

Airline portals

Job description

London Heathrow, GB

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

Are you an experienced airfreight professional ready to step into a leadership role? We have an exciting opportunity for an Air Export Supervisor to join our dynamic Air Freight team based at our London Skyline Office, where you’ll play a key role in driving operational excellence and delivering first-class service to our customers.

As an Air Export Team Leader, you will oversee the day-to-day running of the air export operation, ensuring shipments are handled accurately, efficiently, and in full compliance with all regulatory and customer requirements. This is a hands-on leadership position where you will manage workflows, support your team, and act as a key escalation point for customers and operational issues.

This is a Monday to Friday, 09:00-18:00 role.

WHAT ARE YOU GOING TO DO?

• Lead, coach, and develop a team of export coordinators to deliver consistent, high-quality performance
• Manage daily workloads, ensuring all shipments meet airline timelines and customer deadlines
• Act as the primary escalation point for key customers, resolving issues quickly and professionally
• Oversee export documentation including checks, commercial invoices, and customs declarations
• Coordinate with airlines, general sales agents, and handling agents to secure bookings and manage uplift performance
• Ensure full compliance, security and regulations rules are managed and administered
• Monitor KPIs and implement corrective actions to improve service and operational performance
• Identify and drive continuous improvements across processes and service delivery
• Support onboarding, training, and ongoing development of team members
• Work closely with internal teams across warehouses, import, finance, and customer service

WHAT ARE WE LOOKING FOR?

To be successful in your application you will have proven air export operations experience ideally within a freight forwarding or logistics environment and proven team leadership or supervisory experience, able to coach, develop and mentor your team. You will have a strong understanding of airline requirements, cargo handling and export documentation and knowledge of compliance requirements including DG, customs and security regulations. You will be confident in using freight based systems and airline portals. It goes without saying that you will be a natural communicator, capable of building effective internal and external relationships, able to influence, problem solve and negotiate when needed.

Due to the nature of the role and security clearance requirements it is essential for the successful candidate to have resided in the UK for a minimum of 5 years.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.