AOS Destination Account Coordinator

CEVA Logistics; Ashby-de-la-Zouch; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual leave

Pension

Life assurance

Employee discounts

Job summary

CEVA Logistics is looking for a dynamic, customer‑centric Destination Account Coordinator for our ocean team based in Ashby de la Zouch. This hybrid role runs Monday to Friday, 08:30-16:30, with responsibility for overseeing key air and ocean solution accounts and ensuring exceptional client service.

You will collaborate with a diverse team to meet operational excellence, validate data, manage bookings, and provide timely reports to customers while driving continuous improvement.

Qualifications

• Experience in ocean or air freight operations and import/export processes.
• Strong customer service and communication skills.
• Proficient with freight systems and MS Office.

Responsibilities

• Coordinate destination delivery bookings and ensure on-time arrivals.
• Resolve operational issues with stakeholders to minimise disruptions.
• Produce daily/weekly reports to support customer supply chain.

Skills

Customer service

Organisational skills

MS Office

Freight systems

Tools

Excel

Freight systems

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

Our ocean team based in Ashby de la Zouch, are looking for a dynamic and customer centric AOS Destination Account Coordinator where you will oversee and streamline operational processes, ensuring a seamless client service to meet operational excellence and customer expectations.

This hybrid role will see you working Monday to Friday, 08:30-16:30.

WHAT ARE YOU GOING TO DO?

Reporting into the AOS Product Head, you will collaborate with a diverse team where you will ensure customer expectations are not only met but exceeded, while overseeing operational activities for key air and ocean solution accounts.

• Coordinate and manage destination delivery bookings, ensuring smooth scheduling and on-time arrivals.
• Proactively address and resolve operational issues, collaborating with key stakeholders to minimise disruptions.
• Oversee daily data validation checks to detect missing or incorrect data, resolving issues promptly and without delay.
• Monitor and manage shipment and container delays, identifying root causes and implementing remedial solutions.
• Prepare and submit customs declarations, ensuring full compliance following regulatory requirements.
• Communicate shipment delays, keeping all stakeholders informed and ensure swift resolutions.
• Monitor container inbound milestones.
• Maintain accurate and up-to-date data records, ensuring systems are updated.
• Produce daily and weekly reports to support customer supply chain.
• Support the AOS Product Head with any ad-hoc tasks as and when required.
• Weekly file rating and invoice submission

WHAT ARE WE LOOKING FOR?

Our ideal candidate will have proven experience working within ocean or air freight environment, along with a solid understanding of import and export processes. You will demonstrate excellent customer service, a commitment to process excellence, and strong communication and organisational skills. As a collaborative team player, you will effectively contribute to our dynamic work environment driving engagement and high performance. You will be IT literate, able to use freight systems and MS office-based programs such as Excel and Office.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.